English-Speaking Customer Care Specialist (Remote)

bsport; Barcelona; Híbrido; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Claude account & AI tools budget

Health insurance

Dental benefits

Mental health support

Paid sick leave

Wellhub access to gyms

Remote day per week

Summer Fridays in August

Descripción de la vacante

bsport, a Barcelona-based wellness tech company, is hiring a Customer Support Specialist to be the first contact for customers. You’ll help users get the most from our product with empathy, curiosity and clear communication, solving routine requests and guiding them through our platform.

Working with cross-functional teams, you’ll escalate complex cases, suggest improvements to help center content, and contribute to an outstanding customer experience.

Formación

• 1+ year in customer support, ideally in software.
• English native or C1.
• Excellent written and verbal communication.
• Product curiosity and ability to translate knowledge into practical solutions.

Responsabilidades

• Be the first contact on every conversation via chat and email.
• Solve standard requests: passes, subscriptions, bookings, members, invoices to members, branded app how-to, payment status.
• Escalate complex cases to Level 2 with all needed information and ensure ownership until resolution.
• Flag recurring questions and missing help centre content.

Conocimientos

Customer support

English proficiency

Clear communication

Product curiosity

Empathy

Wellness background

Descripción del empleo

bsport, a Barcelona-based wellness tech company, is hiring a Customer Support Specialist to be the first contact for customers. You’ll help users get the most from our product with empathy, curiosity and clear communication, solving routine requests and guiding them through our platform.

Working with cross-functional teams, you’ll escalate complex cases, suggest improvements to help center content, and contribute to an outstanding customer experience.