Bellman: VIP Guest Services & Luggage Help

EDITION; Madrid; On-site; EUR 24,000 - 34,000; Full time

Job summary

EDITION Hotels is seeking an energetic Guest Services Associate at our Madrid property. You will greet and escort guests, assist with luggage, and inform guests about amenities, hours, and local activities.

The position requires professional appearance and a proactive, guest‑oriented attitude. Responsibilities include guiding guests to rooms, coordinating transportation when needed, and maintaining smooth front‑of‑house operations.

Qualifications

• Greet and assist guests with professionalism.
• Excellent communication and friendly service attitude.
• Ability to assist guests with luggage and directions.
• Maintain appearance and follow hotel policies.

Responsibilities

• Greet and escort guests to rooms.
• Assist guests with entering and leaving the property.
• Inform guests about amenities, hours, and local areas of interest.
• Transport guest luggage to rooms and storage areas.
• Arrange transportation and document requests as needed.
• Communicate parking procedures to guests.

Skills

Guest services

Communication

Mobility & stamina

Luggage handling

Education

High school diploma or GED

Job description

EDITION Hotels is seeking an energetic Guest Services Associate at our Madrid property. You will greet and escort guests, assist with luggage, and inform guests about amenities, hours, and local activities.

The position requires professional appearance and a proactive, guest‑oriented attitude. Responsibilities include guiding guests to rooms, coordinating transportation when needed, and maintaining smooth front‑of‑house operations.