Banking Operations - Claims Specialist German market

EngineersOfAI; Madrid; Híbrido; EUR 40.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal development budget

Work from home budget

Fitness & wellness discounts

Language apps access

Public transportation benefit

Premium N26 account subscription

Descripción de la vacante

N26 is seeking a Specialist for the German market within its Banking Operations group. You will learn fundamental concepts and procedures, handling customer inquiries and legal requests while collaborating with internal stakeholders to ensure efficient case management.

Ideal candidates have a background in finance or law, strong organizational skills, and a data-driven mindset. Fluency in German and English is required, with a collaborative, customer-focused approach across cross-functional

Formación

• Initial experience or strong interest in banking operations, legal, or regulatory topics.
• Structured working style with excellent organizational skills and the ability to learn best practices.
• Completed bank apprenticeship or a university degree in Finance, Economics, Business Management, Mathematics, law, or related field.
• Detail-oriented with the ability to see the big picture and manage operational requests.
• Data analytics mindset to understand data and prioritise decisions; SQL experience is a plus.
• Fluent German and English (written and spoken) are required; other European languages are a bonus.

Responsabilidades

• Execute business processes on behalf of customers, handling enquiries and orders.
• Support activities within Banking Operations including regulatory requirements and risk controls.
• Collaborate with internal stakeholders and other teams to improve service quality.
• Assist in handling communications with external partners and provide daily support.
• Maintain up-to-date internal documentation to stay compliant and minimise audit risk.
• Handle insolvency and edge cases, understanding legal implications and compliance.
• Improve processes with a customer focus and support incident analysis for operations.
• Provide feedback to teams to streamline processes and standardise workflows.

Conocimientos

German language

English language

Data analytics mindset

SQL knowledge

Educación

Bank apprenticeship

Finance/Economics/Business/Math/Law degree

Descripción del empleo

About the opportunity

As part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of one of N26’s key markets, Germany. As a Specialist on the German market, you will learn the fundamental concepts, best practices, and procedures of our team.

In this role, you will

• Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.

• Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.

• Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.

• Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support.

• Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.

• Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.

• Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.

• Provide feedback and opportunities to teams in order to streamline processes and standardize workflows.

What you need to be successful in

• Initial experience or a strong interest in banking operations, legal, or regulatory topics.

• A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.

• You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field.

• You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.

• Demonstrate a data analytics mindset to properly understand the data provided to you, and the ability to independently leverage data for prioritisation and decision making (SQL experience is a plus).

• Fluent German and English (written and spoken) are required. Any other European language is a bonus.

• A collaborative mindset combined with a customer oriented focus, and confidence while communicating with stakeholders.

What we offer

• A fair, transparent, and confidential recruitment process.

• Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations.

• Gain exposure to global operations and regulatory frameworks.

• Collaborate with diverse teams in a dynamic, fast-growing company.

• Enjoy a culture that values innovation, ownership, and continuous improvement.

• The opportunity to positively impact your career journey as you continue to grow with us.

What’s in it for you

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.

• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.

• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account, as well as subscriptions for friends and family members.

• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.

• A high degree of autonomy and access to resources.