B2B Technical Support Specialist

Capitole; Cataluña; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Capitole is seeking a Technical Support Specialist to own incidents end to end, coordinating with business stakeholders and technical teams to resolve issues affecting our B2B platform.

You will investigate with SQL, logs, and SAP/Salesforce integrations, reproduce errors for development, perform functional testing, and drive improvements to prevent recurrent incidents.

Formación

• Experience in application support, production support or technical-functional support.
• Practical knowledge of SQL for data investigation and validation.
• Experience with incident management, troubleshooting and Root Cause Analysis.
• Ability to read logs and understand APIs, integrations and data flows.
• Experience working with Salesforce at user or support level.
• Basic familiarity with SAP; not required to be an SAP consultant.
• Ability to read and understand programming logic; exposure to Apex or JavaScript is valuable.
• Strong English (C1+) and Spanish communication skills.

Responsabilidades

• Own incidents end to end, from initial analysis through resolution and final validation.
• Investigate issues using SQL queries, logs and test environments.
• Trace data and order flows between Salesforce and SAP to locate failures.
• Perform basic checks in SAP related to orders, products, pricing and integration status.
• Reproduce errors and provide development teams with clear evidence when escalation is required.
• Coordinate with business, sales and technical teams, communicating progress, blockers and expected resolution times.
• Carry out functional testing to confirm that implemented fixes work correctly.
• Identify patterns and perform preventive checks to help improve the overall health of the platform.

Conocimientos

SQL

Incident management

Root Cause Analysis

APIs

Integrations

Salesforce

SAP

Apex or JavaScript

English

Spanish

Herramientas

Salesforce

SAP

Descripción del empleo

Are you comfortable investigating technical issues and working closely with business stakeholders?

We are looking for a Technical Support Specialist to take ownership of incidents affecting a B2B platform and its connected systems. This is not a traditional help desk role: you will investigate what happened, identify where the process failed and coordinate the right teams until the issue is fully resolved.

Your role

• Own incidents end to end, from initial analysis through resolution and final validation.
• Investigate issues using SQL queries, logs and test environments.
• Trace data and order flows between Salesforce and SAP to locate failures.
• Perform basic checks in SAP related to orders, products, pricing and integration status.
• Reproduce errors and provide development teams with clear evidence when escalation is required.
• Coordinate with business, sales and technical teams, communicating progress, blockers and expected resolution times.
• Carry out functional testing to confirm that implemented fixes work correctly.
• Identify patterns and perform preventive checks to help improve the overall health of the platform.

What we are looking for

• Experience in application support, production support or technical-functional support.
• Practical knowledge of SQL for data investigation and validation.
• Experience with incident management, troubleshooting and Root Cause Analysis.
• Ability to read logs and understand APIs, integrations and data flows.
• Experience working with Salesforce at user or support level.
• Basic familiarity with SAP. You do not need to be an SAP consultant.
• Ability to read and understand programming logic. Exposure to Apex or JavaScript is valuable.
• Strong English (C1+) and Spanish communication skills.

What will make you successful

You are analytical, proactive and meticulous. You investigate before escalating, communicate clearly with both technical and non-technical stakeholders and remain responsible for an incident until it is properly resolved.

We especially value someone who looks beyond individual tickets, spots recurring problems and helps detect potential incidents before they affect the business.

Nice to have: Salesforce B2B Commerce, CloudCraze or Lightning, SAP iDocs, Jira and experience supporting order, catalogue, pricing, promotion, checkout or payment processes.

Hybrid position in Barcelona: two office days per week