Technical Support SAP

Sg Tech; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A business consulting firm is seeking an SAP Support Specialist to join its Agile product team for a pivotal project with a leading financial entity in the UK. Responsibilities include providing comprehensive technical and functional support across SAP platforms, troubleshooting system issues, working closely with stakeholders, and ensuring effective adoption of SAP functionalities. The ideal candidate will have solid experience with SAP modules and excellent communication skills in English. Full-time position based in Spain, with occasional travel required.

Formación

• Strong understanding of SAP architecture and functionalities.
• Hands-on experience with SAP modules required.
• Ability to work independently and within a team.

Responsabilidades

• Provide technical, functional, and user support across SAP platforms.
• Diagnose, troubleshoot, and resolve SAP system issues.
• Work with business users to gather requirements for SAP solutions.

Conocimientos

Strong understanding of SAP architecture and core functionalities

Proven experience providing SAP technical and functional support

Excellent troubleshooting, analytical, and problem-solving skills

Strong written and verbal communication skills in English

Experience working in Agile product teams

Educación

SAP certification (any relevant module)

Herramientas

SAP Ariba

ABAP

SAP MM

Descripción del empleo

Business Development and IT Consultant 360 - SAP Support Specialist

At SG Tech, we are currently looking for an SAP Support Specialist to join a strategic project for a leading financial entity based in the UK. Due to the urgency of the requirement, we are actively reviewing profiles and moving quickly with suitable candidates.

This role offers the opportunity to work within an Agile product team, closely collaborating with business stakeholders, including the CEO Procurement function, to ensure the smooth operation and continuous improvement of SAP systems.

Role Overview

The SAP Support Specialist will be responsible for providing technical, functional, and user support across SAP platforms, ensuring system stability, performance, and effective adoption by end users. The role involves troubleshooting incidents, implementing enhancements, and supporting business‑critical SAP processes.

Key Responsibilities

Technical Support

• Diagnose, troubleshoot, and resolve SAP system issues across different environments.
• Perform system monitoring, performance tuning, and regular system maintenance activities.
• Coordinate closely with the SAP Basis team for system updates, patches, and upgrades.

User Support

• Provide first‑line support to end users for SAP‑related queries and incidents.
• Assist users with SAP functionalities, ensuring they are properly trained and able to maximize system capabilities.
• Develop, maintain, and update user documentation and training materials.

Functional Support

• Work with business users to gather requirements and translate them into effective SAP solutions.
• Customize and configure SAP modules to support and optimize business processes.
• Support the design, testing, and implementation of SAP enhancements and new functionalities.

Incident & Problem Management

• Log, track, and manage support tickets, ensuring timely resolution and proper communication.
• Analyse recurring incidents and implement corrective and preventive actions to avoid future issues.

Collaboration & Stakeholder Management

• Work closely with internal IT teams and external SAP consultants to resolve complex technical and functional issues.
• Collaborate with business units to ensure SAP solutions align with business strategies and objectives.
• Actively participate in Agile product team ceremonies and delivery activities.

Mandatory Skills & Experience

• Strong understanding of SAP architecture and core functionalities.
• Proven experience providing SAP technical and functional support.
• Hands‑on experience with SAP modules such as:
• SAP Ariba
• AP (Accounts Payable)
• AR (Accounts Receivable)
• Experience with ABAP / ARIBA / MM modules is required.
• Excellent troubleshooting, analytical, and problem‑solving skills.
• Experience working in Agile product teams.
• Ability to work independently as well as collaboratively within a team.
• Strong written and verbal communication skills in English.
• Ability to manage multiple tasks and priorities simultaneously.
• High attention to detail and strong analytical mindset.

Nice to Have

• SAP certification (any relevant module).

Personal Qualities

• Strong team player with a collaborative mindset.
• Energetic, motivated, and results‑driven.
• Pragmatic and solution‑oriented.
• Adaptable to a wide range of technical and functional responsibilities.
• Productive, well‑organized, and effective in time management.

Additional Information

• The role is part of an Agile product team working in close collaboration with UK business stakeholders.
• Occasional travel may be required (maximum once per quarter).
• Candidates based in the UK are preferred; profiles located in Portugal may also be considered.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Analyst

Industries

• Business Consulting and Services

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