B2B Customer Success Representative (German Speaker)

Revelyst; Madrid; Híbrido; EUR 34.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

€10 meal voucher

Hybrid working model

7 remote days per year

Employee discounts

Descripción de la vacante

Revelyst – Adventure Sports Group Europe is seeking a B2B Customer Success Representative who speaks German to manage dealer relationships across Europe from Madrid. The role combines customer success with order management, data analysis and cross-functional collaboration with Sales, Supply Chain and Operations in a fast-growing, international environment.

You will enter orders in SAP, track deliveries, provide KPI reporting and ensure OTIF.

Formación

• Fluent German and English required.
• Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports preferred).
• Knowledge of SAP, Salesforce and Excel.
• Strong data orientation and analytical skills.
• Understanding of sales processes and logistics flows.
• Proactive and solution-oriented.
• High attention to detail and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work cross-functionally.
• Adaptability in a fast-paced environment.

Responsabilidades

• Build strong, long-term relationships with assigned dealers.
• Ensure high levels of customer satisfaction through quality service.
• Act as main contact for operational and service topics; Order Management & Operations.
• Manage and validate the orderbook for assigned dealers.
• Enter orders in SAP (ERP system).
• Track and follow up orders, coordinating with warehouses and logistics teams.
• Ensure on-time and in-full delivery (OTIF).
• Handle issues such as refusals, returns and warranties.
• Manage proforma processes and customer data databases.
• Analyze data and KPIs to support decisions; provide reporting.

Conocimientos

German language

English language

Customer service

Sales support

Operations

Data analysis

Herramientas

SAP

Salesforce

Excel

Descripción del empleo

B2B Customer Success Representative (German Speaker) Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries.

This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

Customer & Dealer Management

• Build strong, long-term relationships with assigned dealers
• Ensure high levels of customer satisfaction through quality service
• Act as the main point of contact for operational and service-related topics Order Management & Operations
• Manage and validate the orderbook for assigned dealers
• Perform order entry in SAP (ERP system)
• Track and follow up orders, liaising with warehouses and logistics teams
• Ensure on-time and in-full delivery (OTIF)
• Handle operational issues such as refusals, returns and warranties
• Manage proforma processes
• Prepare and maintain customer order databases
• Analyze data and performance indicators to support decision-making
• Provide reporting on key KPIs and service levels
• Ensure accuracy and consistency of customer data Cross-functional Collaboration
• Collaborate with Sales teams to support dealer performance and satisfaction
• Work closely with Supply Chain and Operations teams to resolve issues
• Handle dealer and sales queries efficiently and professionally

Position requirements:

Qualifications:

• Fluent German and English (mandatory)
• Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
• Knowledge of SAP, Salesforce and Excel
• Strong data orientation and analytical skills
• Understanding of sales processes and logistics flows
• Proactive and solution-oriented
• High attention to detail and organizational skills
• Strong communication and interpersonal skills
• Ability to work cross-functionally
• Adaptability in a fast-paced environment

Preferred

Additional European language is a plus

What we offer

• Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry
• €10 meal voucher for every day worked from the office
• Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)
• 7 additional remote working days per year
• Employee discounts on products across our brands