Associate Director, Revenue Operations Strategic Transformation

Wolters Kluwer International; Madrid; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Well-being benefits

Together we thrive program

Job summary

Wolters Kluwer International seeks an Associate Director to lead a global Revenue Operations transformation, scaling capabilities that boost seller productivity and commercial execution across divisions. You will drive cross-functional RevOps workstreams, partner with senior leaders to prioritise opportunities, and embed AI-first practices to improve productivity and adoption of new processes.

This role demands strong change leadership, governance design, and a track record of delivering complex

Qualifications

• Bachelor’s degree in Business, Management or related discipline. PMP certification required.
• 10 years in Revenue Operations, Sales Operations, Business Operations, Commercial Excellence, Consulting or Transformation.
• Proven track record delivering large-scale transformation in fast-paced, complex global organisations.
• Experience partnering with executive and divisional leaders to drive measurable business change.

Responsibilities

• Lead a portfolio of strategic revenue transformation programs aligned to growth priorities.
• Drive cross-functional RevOps workstreams from strategy through field execution, adoption and measurable impact.
• Partner with divisional leaders to identify challenges, prioritise opportunities and accelerate action.
• Use business insights and performance trends to identify gaps and drive targeted improvements.
• Lead sales productivity programs spanning seller activation, manager coaching, pipeline generation and forecast discipline.
• Champion an AI-first mindset, embedding automation and AI into programs, processes and ways of working.
• Design scalable operating models, governance, standards and repeatable playbooks.
• Manage portfolio priorities, interdependencies, risks, resources and benefits realisation.
• Build senior stakeholder alignment and lead change adoption across global, matrixed teams.
• Translate productivity insights into prescriptive sales plays the field can execute.
• Own program activation, adoption tracking and continuous improvement.
• Pilot, measure and scale proven practices across divisions.

Skills

Large-scale transformation

RevOps

Sales productivity

MEDDPICC and sales methodologies

Portfolio leadership

Cross-functional influence

Operating-model design

Data-driven decisions

Executive communication

Change management

AI-first mindset

Delivery focus

Education

Bachelor’s degree in Business/Management

PMP certification

Job description

ABOUT THE ROLE:

The Associate Director will play a critical role in a newly centralized, global Revenue Operations function, shaping and scaling the capabilities that improve commercial performance across Wolters Kluwer. The role will lead high-impact transformation programs that strengthen seller productivity, commercial execution and operating effectiveness. Partnering with divisional leaders and cross-functional teams across Revenue Operations, Sales, Finance, HR and Enablement, the Associate Director will turn business insights into action to drive real change in a fast-paced environment. The role will build industry standard programs that can scale globally, with clear measures across ACV, pipeline, adoption and seller productivity. The Associate Director will champion & pilot AI-first ways of working at every opportunity.

Main responsibilities:

• Lead a portfolio of strategic revenue transformation programs aligned to growth priorities.
• Drive cross-functional RevOps workstreams from strategy through field execution, adoption and measurable impact.
• Partner with divisional leaders to identify challenges, prioritise opportunities and accelerate action.
• Use business insights and performance trends to identify gaps and drive targeted improvements.
• Lead sales productivity programs spanning seller activation, manager coaching, pipeline generation and forecast discipline.
• Champion an AI-first mindset, embedding automation and AI into programs, processes and ways of working.
• Design scalable operating models, governance, standards and repeatable playbooks.
• Manage portfolio priorities, interdependencies, risks, resources and benefits realisation.
• Build senior stakeholder alignment and lead change adoption across global, matrixed teams.
• Translate productivity insights into prescriptive sales plays the field can execute.
• Own program activation, adoption tracking and continuous improvement.
• Pilot, measure and scale proven practices across divisions.

Skills Required:

• Large-scale transformation and enterprise change leadership.
• Revenue Operations, Business Operations and Commercial Excellence.
• Sales productivity, pipeline, forecasting and performance management.
• Knowledge of MEDDPICC, Challenger, Miller Heiman or comparable sales methodologies.
• Program portfolio leadership, prioritisation and delivery governance.
• Cross-functional influence in complex, global matrix organisations.
• Operating-model design, process optimisation and benefits realisation.
• Business insight, problem solving and data-driven decision making.
• Executive communication, storytelling and trusted-advisor skills.
• Change management, stakeholder engagement and adoption planning.
• AI-first mindset with practical application of automation and generative AI.
• High agency, adaptability and a strong delivery focus.

Qualifications:

Education: Bachelor’s degree in Business, Management or a related discipline. PMP qualification required. Experience: 10 years in Revenue Operations, Sales Operations, Business Operations, Commercial Excellence, Consulting or Transformation. Proven track record delivering large-scale transformation in fast-paced, complex global organisations. Experience managing a portfolio of strategic programs and multiple cross-functional workstreams. Demonstrated success partnering with executive and divisional leaders to drive measurable business change. Strong knowledge of sales methodologies, commercial operating models and sales productivity levers. Experience using AI, automation or digital capabilities to improve productivity is preferred.

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.

Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking.

We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us.

• Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
• Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.

That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024.

More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.

In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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