Associate Director of Student Experience & Academic Governance

IE University; Segovia; Presencial; EUR 65.000 - 92.000; Jornada completa

Descripción de la vacante

IE University in Segovia is seeking an Associate Director of Student Experience to lead the design, implementation, and governance of academic policies, processes, and initiatives that enrich the student journey and strengthen institutional reputation.

Reporting to the Director of Education and Student Experience, you will coordinate across Schools, Registrar, IT, and student groups, drive data-informed decisions, and ensure timely delivery of programs and events in a dynamic international

Formación

• Bachelor’s degree in Management, Business Administration, Education, or a related field.
• Master’s degree required.
• Minimum 4 years of relevant professional experience.
• Proven experience in project management and cross-functional coordination.
• Excellent command of English.
• Advanced level of Spanish.

Responsabilidades

• Academic Affairs & Governance: Support the Vice Dean of Academic Affairs in translating academic priorities into coordinated actions, ensuring effective implementation of policies, guidelines, and governance processes.
• Academic Projects & Program Management: Coordinate and monitor strategic academic projects across Schools and degree programs, ensuring alignment, timely delivery, accountability, and achievement of expected outcomes.
• Data, Reporting & Quality Assurance: Consolidate and analyze academic data and key performance indicators, providing the Vice Dean with relevant insights and ensuring the quality and timely delivery of strategic reports.
• Student Academic Experience: Contribute to initiatives that strengthen academic performance, student retention, advising, mentoring, and targeted support, fostering an environment of academic excellence and student success.
• Academic Processes: Coordinate and follow up on key academic processes, including grades, academic appeals, performance reviews, and other student academic matters, ensuring consistency, timely resolution, and appropriate documentation.
• Cross-Functional Collaboration: Facilitate collaboration across Schools, Registrar, Student Experience, IT, faculty, and other stakeholders, ensuring effective communication, coordination, and execution of academic initiatives.
• Student & Stakeholder Engagement: Coordinate engagement with Student Government and Class Representatives, strengthening feedback mechanisms and ensuring that relevant concerns and agreed actions are appropriately followed up.
• Institutional Engagement & Events: Support the Vice Dean’s institutional activities, including engagement with the city of Segovia, local and regional stakeholders, strategic partnerships, and the organization of key academic and institutional events.

Conocimientos

Project management

Cross-functional coordination

English proficiency

Spanish proficiency

Educación

Bachelor's degree in Management or related field

Master's degree

Descripción del empleo

IE University in Segovia is seeking an Associate Director of Student Experience to lead the design, implementation, and governance of academic policies, processes, and initiatives that enrich the student journey and strengthen institutional reputation.

Reporting to the Director of Education and Student Experience, you will coordinate across Schools, Registrar, IT, and student groups, drive data-informed decisions, and ensure timely delivery of programs and events in a dynamic international