Applications Support Engineer (Post-Sales)

nVent; Madrid; On-site; EUR 47,000 - 71,000; Full time

Benefits offered by this job

Hybrid work option

Private medical insurance

Competitive compensation

Job summary

nVent seeks a highly skilled professional to support customers using electrical CAD driven software. You will address issues across channels, supervise case progress with vendors, and deliver training and services for customer implementations.

The role emphasizes educating users via blogs, videos, and webinars while driving strong customer success and engagement in the enclosure and automation space. English and Spanish fluency required.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Science or Mechanical Engineering.
• 5+ years of related experience; experience with electrical design tools preferred.
• Experience in post-sales implementation and support, and applications engineering.

Responsibilities

• Understand challenges faced by prospects, customers and the industry related to electrical CAD software.
• Address customer issues via phone, email, chat, and in person.
• Supervise progress on customer cases raised to vendors and 3rd parties.
• Build and deliver software solution training and professional services.
• Author blogs, videos, podcasts, and webinars to educate users.
• Drive customer success with excellent interactions and experience.

Skills

Fluent English

Spanish language

Project management

Programming (Python)

VBScript

Education

Bachelor’s degree in Electrical Engineering, Computer Science, or Mechanical Engineering

Tools

AutoCAD

AutoCAD Electrical

Zuken E3.series

SEE Electrical

EPLAN

SolidWorks Electrical

Job description

We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD driven software applications Address customer issues over the phone, email, chat, and in person Supervise progress on customer cases raised to vendors and 3rd party providers Build and deliver software solution training and professional services (online and inperson) for customer implementations Author blogs, videos, podcasts, and webinars to educate users and provide self-help Suggest improvements to customer design and manufacturing processes in the electrical control systems market Build new solution definitions to meet customer challenges using electrical design and manufacturing applications Drive customer success with excellent customer interactions and experience

YOU HAVE:

Academic background in Bachelor’s degree in electrical engineering, computer science, mechanical engineering Previous experience in or with 5+ years of related experience required; working with Electrical design tools in the Enclosure and automation design space is preferred Experience with post-sales implementation and support, and applications engineering Experience delivering technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred Proven experience in programming (.net platform/ VBScript / Python) or project management preferred Ability to travel 25% of the time on average with up to 50% Experience documenting requirements and proposing solutions with a preference in the electrical or automation space, with any Electrical CAD software. Examples include AutoCAD, AutoCAD Electrical, Zuken E3.series, SEE Electrical, EPLAN, SolidWorks Electrical. Experience working with standard relational databases like MS SQL, Oracle, SQLite preferred. Fluent English & Spanish. Portuguese is a strong asset

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com. Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees Pay Transparency nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Annual Gross Compensation Range: €47,000.00 - €70,600.00 Depending on the position offered, employee may be eligible for other forms of compensation, such as short or long-term incentives, which are discretionary and governed by the terms of the applicable plan documents. Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs to eligible full-time employees. What We Offer Comprehensive health, safety, and well-being support Comprehensive Health Care including private medical insurance and life insurance Employee Stock Purchase Plan to share in company success Reward & Recognition Program to celebrate your achievements School Fee Benefits Paid Time Off including paid time for key life events and family milestones Special Occasion Benefits for expanding families through marriage and birth At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. #LI-PC1 #LI-Hybrid At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.