Field Services Engineer

Mgi; Barcelona; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Mentoring program and Eaton University

Diversity and inclusion initiatives

Career development opportunities

Global team collaboration

Job summary

Eaton is seeking a Customer Service Engineer for its Crouse-Hinds / CEAG business in a fully remote role covering Spain and selected export markets. You will oversee technical quotations, order management, and project communication with customers, sales, and engineering teams across Europe.

This position emphasizes technical support, collaboration, and continuous improvement in a regulated, explosion-proof equipment market. Fluency in Spanish and English is required; French is a plus.

Qualifications

• Bachelor's degree in electrical or related engineering.
• Minimum 3 years in technical customer support or project coordination.
• Experience with engineered-to-order products in industrial markets.
• Fluency in English and Spanish; French is an advantage.

Responsibilities

• Review customer specifications, prepare technical and commercial quotations.
• Coordinate with engineering/manufacturing to translate requirements into solutions.
• Manage customer orders from receipt to delivery with compliance and accuracy.
• Act as primary contact for customers, providing updates on status and lead times.
• Support sales by following up on quotations and driving opportunities.
• Provide technical guidance on catalog material related to explosion-proof equipment and power distribution solutions.
• Coordinate drawings, clarifications, and project communications between customers and internal teams.
• Build strong relationships with customers and distributors across Europe to ensure satisfaction.
• Collaborate with international teams across Europe to improve service quality.

Skills

Electrical systems

Customer-focused

Communication

Project coordination

Order management

SAP experience

ERP systems

Microsoft Office

Education

Bachelor's degree in Electrical Engineering or related

Tools

SAP

Microsoft Office

ERP systems

Job description

Customer Service Engineer

At Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed.

Working in a 100% remote environment you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.

This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions.

What you'll do:

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills:

• Strong technical understanding of electrical products, systems, or industrial equipment.
• Ability to interpret technical specifications, engineering documentation, and technical drawings.
• Customer-focused mindset with excellent relationship-building skills.
• Strong communication skills with the ability to interact effectively with customers and cross-functional teams.
• Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.
• Collaborative approach and ability to work effectively within an international matrix organization.
• Proactive problem-solving skills and ability to professionally manage customer concerns and delivery challenges.
• Comfortable working in a remote and highly collaborative environment.
• SAP knowledge or experience with ERP systems is strongly preferred.
• Proficiency in Microsoft Office applications.

Languages:

• Fluent Spanish and English (written and spoken) are required.
• French language skills would be considered an advantage.

Qualifications:

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

What we offer:

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership).
• Annual mentoring program, Eaton University, a reward, and recognition system.
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
• Strong, agile, and diverse team locally and globally.
• Strong processes and state-of-the-art systems and tools.
• Structured employee development processes, open feedback culture with development plans.
• Detailed induction support and well-structured onboarding.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.