Application Support Analyst — .NET + SQL | AI‑Powered SaaS

Tamarind Intelligence Group

Madrid

On-site

EUR 40,000 - 64,000

Full time

13 days ago

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Job summary

Enverus is seeking an Application Support Analyst to provide frontline technical support for energy analytics software. You will troubleshoot UI/API issues, document customer requests, and guide clients to maximize product value.

The role emphasizes geospatial energy tools and cross-functional collaboration in a fast-paced team. The ideal candidate has a technical background in electrical engineering or related field, 2+ years in support roles, and strong English communication.

Qualifications

Bachelors in Electrical Engineering or related field or equivalent technical experience.
2+ years in application support roles or similar client-facing positions.
Background in renewable energy project design or geospatial analysis preferable (Google Earth Engine, GIS, solar siting).
Proficient in task and project management.
Understanding of Python, FTP, and API fundamentals.
Proficient in English; familiarity with energy markets preferred.

Responsibilities

Provide front-line support for software applications via email, phone, and video call.
Troubleshoot UI and API issues and escalate when needed.
Maintain organized records of customer requests with accurate documentation.
Educate customers to help them gain value from products and drive satisfaction.
Gain a complete understanding of client requirements before providing solutions.
Collaborate with team members and other departments to resolve cases and improve processes.
Contribute to internal and external self-help documentation.