Application Production Analyst

Lognext; Madrid; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Professional Development Plan

Flexible working hours

Team building events

Job summary

Lognext is seeking an Application Production Support Analyst for a leading multinational financial client in Madrid. The role focuses on owning incidents end-to-end, coordinating with Business, Operations and Development teams, and performing root-cause analysis to implement effective fixes.

You will work in a collaborative, international environment with a strong emphasis on service quality, monitoring, and continuous improvement.

Qualifications

• Investigate incidents and propose practical solutions.
• Own incidents end-to-end from discovery to resolution.
• Coordinate with Business, Operations, Development and other teams.

Responsibilities

• Own incidents from initial investigation through resolution, keeping users informed throughout the lifecycle.
• Act as the functional point of contact for the assigned application portfolio and coordinate interactions between Business, Operations, Development and other application teams.
• Investigate functional and technical application issues using logs, application data and monitoring information.
• Perform root-cause analysis and define corrective actions or suitable workarounds.
• Assess business impact and contribute to action plans during and after production incidents.
• Support production releases, deployments and operational-readiness activities.
• Produce operational reporting and improve service visibility and transparency.
• Identify recurring issues and contribute to Problem Management activities.
• Maintain and enrich the knowledge base, operational procedures and documentation.
• Support knowledge-transfer activities, project handovers and cross-functional continuous-improvement initiatives.

Skills

Incident management

Root-cause analysis

Stakeholder coordination

Communication skills

English - B2

Proactive/adaptable

International collaboration

Tools

ServiceNow

ITIL practices

Monitoring tools

Job description

At Lognext, we have spent 20 years helping companies such as Verisure, BNP Paribas and AXA solve complex technology challenges with high-performing expert talent that turns technology into business results.

We are looking for a talented Application Production Support Analyst to join our team for a leading multinational company in the financial sector.

What are we looking for?

• Ability to investigate complex incidents and propose practical solutions.
• Strong end-to-end ownership mindset, ensuring cases are followed through to completion.
• Excellent communication skills with both business users and technical teams.
• Ability to balance operational priorities with continuous-improvement initiatives.
• Proactive and adaptable mindset, with a willingness to learn new applications and develop functional expertise.
• Ability to work effectively in a collaborative and international environment.
• Good level of English, minimum B2.
• Experience investigating functional and technical application issues, analysing logs, application data and monitoring information.
• Strong incident-management, stakeholder-coordination and problem-solving capabilities.
• Ability to perform root-cause analysis and define corrective actions or appropriate workarounds.
• Strong communication skills and end-to-end ownership throughout the incident lifecycle.
• Experience with ServiceNow.
• Knowledge of ITIL practices.
• Experience with monitoring tools or production-support environments.

What will your main responsibilities be?

• Own incidents from initial investigation through resolution, keeping users informed throughout the entire lifecycle.
• Act as the functional point of contact for the assigned application portfolio and coordinate interactions between Business, Operations, Development and other application teams.
• Investigate functional and technical application issues using logs, application data and monitoring information.
• Perform root-cause analysis and define corrective actions or suitable workarounds.
• Assess business impact and contribute to action plans during and after production incidents.
• Support production releases, deployments and operational-readiness activities.
• Produce operational reporting and improve service visibility and transparency.
• Identify recurring issues and contribute to Problem Management activities.
• Maintain and enrich the knowledge base, operational procedures and documentation.
• Support knowledge-transfer activities, project handovers and cross-functional continuous-improvement initiatives.

What do we offer?

• Technical training, certifications and language programmes
• Professional Development Plan
• Flexible working hours
• Teambuilding and volunteering events

Join a team of Nexters solving real technical challenges in projects with direct impact for top-tier clients.

At Lognext, we are committed to equality between women and men, and as proof of this we have a registered and published Equality Plan. We are nearly 400 Nexters from more than 25 different nationalities, and we believe that multiculturalism is a source of values, experiences and knowledge that adds value to our projects. This is why we believe in diversity and are committed to it. We work every day to create environments where people are treated with respect and dignity regardless of where they come from, and we do not discriminate on the basis of race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation or gender.