Air Freight Specialist: Drive Global Shipments & Service

The Peninsular and Oriental Steam Navigation Company; Madrid; Presencial; EUR 38.000 - 54.000; Jornada completa

Descripción de la vacante

DP World Madrid is seeking an Air Freight Specialist to execute freight forwarding activities and build strong relationships with customers, addressing concerns and ensuring high satisfaction.

You will manage files, support account setup, coordinate with Sales, monitor estimates and margins, and provide accurate flight and sailing details. Proficiency in English and Spanish and MS Office are essential.

Formación

• At least 3 years of recent experience in Freight Forwarding Operations and Customer Service.

Responsabilidades

• Manage file creation and all services associated with freight forwarding and logistics.
• Monitor and audit files regularly to ensure compliance with estimate input, margin requirements, and timely invoicing.
• Assist clients with export/import documentation to ensure accurate execution of transportation files.
• Provide clients with flight/sailing details for clear and timely information flow.
• Liaise with airlines and ocean carriers to obtain optimal solutions in terms of capacity and cost.
• Collaborate with internal network teams and external partner agents to ensure high-quality service delivery.
• Respond promptly to operational challenges or urgent situations during shipment handling.
• Collaborate with Operations to ensure continuity of work during peak volumes or absences.

Conocimientos

Freight Forwarding

Customer Service

Organization

English & Spanish

Herramientas

MS Office

Descripción del empleo

DP World Madrid is seeking an Air Freight Specialist to execute freight forwarding activities and build strong relationships with customers, addressing concerns and ensuring high satisfaction.

You will manage files, support account setup, coordinate with Sales, monitor estimates and margins, and provide accurate flight and sailing details. Proficiency in English and Spanish and MS Office are essential.