AI Solutions Engineer (Forward Deployed Engineer / FDE)

Joppy; Madrid; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Joppy is seeking an AI Solutions Engineer who can bridge customers and technology, translating real-world HR challenges into AI-powered deployments that deliver measurable value from day one.

You will own the deployment lifecycle, work directly with enterprise teams to understand workflows, configure AI systems, and turn field insights into scalable product improvements across industries such as hospitality, retail, healthcare, and staffing.

Formación

• Experience deploying AI-based systems in production environments.
• Strong customer-facing work, field engineering, or consulting background.
• Ability to ship production-grade systems quickly and with ownership.

Responsabilidades

• Act as the technical bridge between the company and customers to ensure tangible outcomes from day one.
• Work with customer teams to understand workflows and define success in production.
• Configure and extend AI systems to drive faster time-to-value in real enterprise environments.
• Own the deployment lifecycle with a focus on reducing time from sale to value.
• Turn field insights into scalable product improvements and reusable modules.

Conocimientos

Strong engineering fundamentals

Customer-facing experience

Hands-on debugging

APIs

Cloud

Frontend development

Backend development

AI systems in production

Fluent in English and Spanish

Herramientas

AI deployment tools

Descripción del empleo

At Joppy, we are looking for an AI Solutions Engineer with a combination of strong technical skills, a customer-oriented mindset, and a highly hands-on approach: someone who can understand real operational challenges, translate them into AI-powered technical solutions, and take ownership of their implementation through to measurable results.

You will join an AI-native company developing an AI-powered human capital management platform designed to transform and automate HR processes such as recruitment, onboarding, and employee operations.

The company works with large organizations across sectors such as hospitality, retail, healthcare, and staffing, helping them optimize HR operations, automate workflows, and improve outcomes at scale.

The Role

• Act as the technical bridge between company and our customers, ensuring AI systems deliver tangible outcomes from day one
• Work directly with customer teams to understand workflows and define what success looks like in production
• Configure and extend AI systems to drive faster time-to-value in real enterprise environments
• Operate as an engineer in the field: builder, problem-solver, and trusted technical advisor accountable for results
• Contribute to Product Engineering by turning field insights into scalable improvements that benefit all customers

What You'll Do

• Deploy, configure, and customize AI systems to unblock customer operations and accelerate outcomes
• Translate operational goals into technical workflows that improve speed, quality, or scalability
• Own the technical deployment lifecycle with a focus on reducing time from sale to value
• Partner with Deployment Strategists to deliver measurable customer impact, not just go-lives
• Turn effective customer solutions into reusable modules and playbooks to speed up future deployments

What Success Looks Like

• Customers reach value quickly after deployment, with clear improvements in efficiency or speed
• Core customer workflows are re-engineered with AI and show measurable ROI
• Orbio systems run reliably at scale and are trusted in day-to-day operations
• Technical solutions are repeatable and accelerate onboarding of new customers
• Product improves continuously based on structured feedback from real deployments

Ideal Profile

• Strong engineering fundamentals with the ability to ship production-grade systems fast
• Experience working directly with customers (field engineering, consulting, or solutions roles)
• Comfort moving between high-level problem definition and hands-on debugging
• Experience with modern stacks (APIs, cloud, frontend/backend development) and AI systems in production (nice to have)
• Fluent in English and Spanish. Additional languages welcome.
• Extreme ownership and comfort operating in ambiguity

About Joppy