Tech Support Engineer, AI Infrastructure

Happyrobot Inc.; Madrid; Presencial; EUR 34.000 - 52.000; Jornada completa

Descripción de la vacante

HappyRobot Inc. is seeking a Technical Support Associate to deliver top-tier assistance to customers and internal teams. You will troubleshoot technical issues, ensure smooth product usage, and collaborate with engineering to resolve complex problems.

You will also maintain and improve our support documentation to enhance the customer experience. You will work in a high-growth AI startup environment, with opportunities to influence product improvements and documentation quality, while growing

Formación

• 1+ years of experience in a technical role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience documenting solutions, writing user guides, or contributing to knowledge bases.
• Familiarity with ticketing systems and customer support tools.
• Ability to explain technical concepts to non-technical users.
• Proactive and customer-focused mindset.

Responsabilidades

• Provide first-line technical support.
• Diagnose and troubleshoot software, hardware, and system issues.
• Guide customers through product setup, configuration, and best practices.
• Escalate complex technical issues to the engineering team while ensuring timely resolution.
• Maintain detailed records of customer interactions and solutions in the support system.
• Create, update, and improve technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and suggest product improvements.
• Collaborate with cross-functional teams to enhance customer experience.

Conocimientos

1+ years of experience in a technical"

Troubleshooting

Communication skills

Documentation experience

Ticketing systems

Explain technical concepts

Customer-focused mindset

Descripción del empleo

HappyRobot Inc. is seeking a Technical Support Associate to deliver top-tier assistance to customers and internal teams. You will troubleshoot technical issues, ensure smooth product usage, and collaborate with engineering to resolve complex problems.

You will also maintain and improve our support documentation to enhance the customer experience. You will work in a high-growth AI startup environment, with opportunities to influence product improvements and documentation quality, while growing