AI-Driven Solutions Engineer for CX Automation

Talkdesk; España; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading customer experience technology firm in Spain is seeking a Solutions Engineer to conduct research, carry out customer conversations, and design impactful presentations. The ideal candidate will possess over 5 years of experience in software or telecommunications and be bilingual in French. This role emphasizes problem-solving and technical communication skills within a team-driven environment. Join a company committed to diversity and innovation in customer experience automation.

Qualifications

• 5+ years experience as a Solutions Engineer in Software or Telecommunications.
• Bilingual in French and English.
• Ability to communicate complex concepts to diverse audiences.

Responsibilities

• Conduct research to prepare for meetings with prospects.
• Carry out discovery conversations with customers.
• Create presentations showcasing Talkdesk capabilities.
• Generate value statements for customers.
• Scope and manage customer pilots and POCs.

Skills

Presentation Skills

Problem Solving

Communication Skills

Technical Concepts Communication

Education

B.S. in Computer Science or related field

Tools

Customer Relationship Management Software

Data Warehousing

Business Intelligence Tools

UCaaS Software

CCaaS Software

Job description

A leading customer experience technology firm in Spain is seeking a Solutions Engineer to conduct research, carry out customer conversations, and design impactful presentations. The ideal candidate will possess over 5 years of experience in software or telecommunications and be bilingual in French. This role emphasizes problem-solving and technical communication skills within a team-driven environment. Join a company committed to diversity and innovation in customer experience automation.