AI Automation Engineer — Remote, Scalable Customer Ops

Leadtech Group; España; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote or Barcelona office

Flexible start times

Summer 35-hour weeks (July/Aug)

25 days vacation + birthday off

Descripción de la vacante

Leadtech is seeking an analytical AI Automation Engineer to blend AI agents, REST APIs, and workflow automation to transform customer operations at scale. You’ll design multi-agent architectures, build N8N workflows, and refine prompts and data pipelines while keeping user experience at the forefront.

You will own projects end-to-end, document your work, and collaborate with Dev/PM/QA teams to ship reliable automation solutions across CRM, helpdesk, and internal systems.

Formación

• Minimum 2 years of experience in AI automation engineering, backend integration, or technical roles in digital or SaaS environments.
• Proven experience building and maintaining automation workflows in N8N or equivalent platforms (Zapier, Make, etc.).
• Hands-on experience working with REST APIs — design, integration, testing, and documentation. Building APIs is a plus.
• Nice to have: Background in Customer Service or Support operations is a plus, providing valuable context for automation design.

Responsabilidades

• Design and build multi-agent AI systems integrating LLMs for end-to-end customer-facing workflows: email triage, refund processing, escalation logic, voice bot interactions.
• Develop and maintain N8N automation workflows. Mid knowledge of python and javascript are required for code node scripting.
• Integrate voice AI platforms with custom prompt logic for call bot behaviour, customer handling, and multi-step flows.
• Classify and prioritize automation use cases based on business impact, technical complexity, and urgency.
• Ensure every automated workflow reflects high-quality communication standards, SLA adherence, tone consistency, and operational resilience.
• Define, document, and test REST APIs for integration with CRMs, helpdesk platforms (Freshdesk), and internal systems across multiple product versions.
• Collaborate with Development, Product, and QA teams to reproduce, diagnose, and elevate complex technical issues efficiently and with complete context.

Conocimientos

LLM agents

REST APIs

N8N workflows

Python

JavaScript

Postman

Voice AI

API testing

Herramientas

N8N

Zapier

Make

Postman

Zendesk

Help Scout

Freshdesk

LiveAgent

Descripción del empleo

Leadtech is seeking an analytical AI Automation Engineer to blend AI agents, REST APIs, and workflow automation to transform customer operations at scale. You’ll design multi-agent architectures, build N8N workflows, and refine prompts and data pipelines while keeping user experience at the forefront.

You will own projects end-to-end, document your work, and collaborate with Dev/PM/QA teams to ship reliable automation solutions across CRM, helpdesk, and internal systems.