AGTECH HELPDESK TECHNICIAN

SanLucar Company; Puzol; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Flexitime

Home office policy

Canteen on rooftop

Team events

Career trainings

Entertainment discounts

Job summary

SanLucar Company seeks an AgTech Helpdesk Technician to support our farms’ digital tools, ensuring smooth operation of ERPagro-Efemis, Power BI dashboards, and monitoring systems. You will manage tickets, run diagnostics, and coordinate with external providers as needed.

You will deliver trainings, create user guides, and document best practices while collaborating with product teams to enhance data quality and adoption across sites.

Qualifications

• Higher studies or Dual Training in Computer Science, Computer Systems, or a related technical field.
• At least 2 years of experience in technical support, Helpdesk, or user support environments.
• Advanced Spanish and intermediate English (B1 level, both written and spoken); French is a plus.
• Hands-on knowledge of AgTech or business systems such as ERPagro-Efemis, ticketing platforms, and advanced Microsoft Office.
• Experience working with ERP and CRM systems, as well as web and mobile applications.
• Knowledge of databases and SQL.
• Experience with Power BI or similar reporting tools.
• Knowledge of REST APIs, JSON, and system integrations is considered an advantage.
• Basic understanding of web technologies such as HTML, CSS, and JavaScript is a plus.
• Service oriented mindset, strong intercultural competencies, and the ability to support non technical users with clarity and patience.

Responsibilities

• Handling, analyzing, and resolving technical issues related to AgTech tools (ERPagro-Efemis, Power BI dashboards, and monitoring systems).
• Providing remote support to key users, including ticket management according to SLAs, incident prioritization, and follow‑
• Performing technical diagnostics and proposing solutions; escalating Level 2 incidents to external providers and coordinating follow-up when needed.
• Supporting user adoption by delivering trainings and creating tutorials, guides, and other support materials.
• Documenting procedures, solutions, and best practices, ensuring they remain accurate and up to date.
• Collecting user feedback and collaborating with the product team to drive continuous improvement of implemented solutions.

Skills

Spanish (Advanced)

English (B1)

Power BI

SQL

ERP/CRM systems

Ticketing tools

REST APIs

HTML/CSS/JS (basic)

Problem solving

Training delivery

Collaboration

Education

Higher studies or Dual Training in Computer Science/Related technical field

Tools

ERPagro-Efemis

Power BI

Microsoft Office

ERP/CRM systems

Ticketing platforms

Job description

Join Our Team as an AgTech Helpdesk Technician!

Behind every successful harvest, there's smart technology making it possible and that’s where you come in!

As an AgTech Helpdesk Technician, you will be the go-to partner for our technical and field teams, ensuring that all technological solutions across our farms run smoothly, securely, and efficiently. Your mission? To support the correct functioning, use, and adoption of our agricultural management systems, with a special focus on master data and digital tools that drive daily farm operations.

In this role, you'll help strengthen our digital foundation, improve operational continuity, and empower teams to work with reliable, high-quality information. If you're passionate about tech, problem-solving, and bringing innovation to the field, this is your chance to make a real impact at the heart of our agricultural operations!

Your passion – our daily business

• Handling, analyzing, and resolving technical issues related to AgTech tools (ERPagro-Efemis, Power BI dashboards, and monitoring systems).
• Providing remote support to key users, including ticket management according to SLAs, incident prioritization, and follow‑
• Performing technical diagnostics and proposing solutions; escalating Level 2 incidents to external providers and coordinating follow-up when needed.
• Supporting user adoption by delivering trainings and creating tutorials, guides, and other support materials.
• Documenting procedures, solutions, and best practices, ensuring they remain accurate and up to date.
• Collecting user feedback and collaborating with the product team to drive continuous improvement of implemented solutions.

Why become a SanLucarian?

• Feel comfortable leaving your suit behind! We don't have a dress code
• You'll find a dynamic and fast paced work environment with a lot of opportunities
• We are as colorful and diverse as our product range - we are more than 36 different nationalities & happy to add more diversity to our team
• Besides hard work, we also know how to celebrate when the moment comes - enjoy our Christmas party and after work events
• To hold our community together we regularly have the chance to participate in meetups & teambuilding activities
• We accompany every person not only during the OnBoaring but also in the future growth of our through trainings and career planning
• Our flexitime working system & home office policy support work life balance
• We care about our work environment so we can enjoy spacious offices as well as the cantine service at our roof top
• We offer competitive holiday and salary packages
• Enjoy further benefits like discounts on entertainment (movies, restaurants...), and further flexible retribution (ticket restaurant, kinder garden check, insurances, etc.)

As diversity is part of our DNA, for sure it's a crucial aspect regarding Talent Attraction. We respect equal opportunities and promote different mechanisms to totally avoid discrimination of any kind and to ensure that the selection processes are carried out exclusively according to merit and ability criteria, guaranteeing that all candidates receive the same treatment throughout the process and feel comfortable at any moment.

Requirements:

What You'll Bring Along

• Higher studies or Dual Training in Computer Science, Computer Systems, or a related technical field.
• At least 2 years of experience in technical support, Helpdesk, or user support environments.
• Advanced Spanish and intermediate English (B1 level, both written and spoken); French is a plus.
• Hands-on knowledge of AgTech or business systems such as ERPagro-Efemis, ticketing platforms, and advanced Microsoft Office.
• Experience working with ERP and CRM systems, as well as web and mobile applications.
• Knowledge of databases and SQL.
• Experience with Power BI or similar reporting tools.
• Knowledge of REST APIs, JSON, and system integrations is considered an advantage.
• Basic understanding of web technologies such as HTML, CSS, and JavaScript is a plus.
• Service oriented mindset, strong intercultural competencies, and the ability to support non technical users with clarity and patience.
• Problem-solving attitude, proactivity, and the ability to learn and adapt quickly to new technologies.
• A solution-oriented mindset and strong technological curiosity, with the ability to combine user support activities with a technical understanding of systems, data, and integrations within an AgTech environment.
• Excellent organizational and prioritization skills, with a collaborative and team-focused approach.
• Availability for occasional travel to farms or operational facilities.