Remote AgTech Helpdesk Technician - Data & Support

SanLucar Fruit; Puzol; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Entertainment discounts

Flexible benefits

Home office policy

Career training

On-site cantine

Job summary

SanLucar Fruit in the Valencian community seeks an AgTech Helpdesk Technician to support farm technology platforms, resolve issues, manage tickets, and train users on Power BI dashboards and ERP tools. You will also work to strengthen the digital foundation by promoting data quality and process standardization across operations.

The role emphasizes hands-on problem solving, collaboration with field teams, and ongoing improvements to ensure reliable, high‑quality information for daily farming

Qualifications

• Experience providing remote technical support for farm tech tools.
• Familiarity with Power BI dashboards and data visualization.
• Ability to create user guides and training materials.

Responsibilities

• Handle, analyze, and resolve issues related to AgTech tools (Power BI, ERP systems).
• Provide remote support to key users with ticket management and SLA adherence.
• Perform technical diagnostics and escalate Level 2 incidents when needed.

Skills

Remote support

Technical troubleshooting

User training

Documentation

Tools

Power BI

ERPAgro Efemis

Monitoring systems

Job description

SanLucar Fruit in the Valencian community seeks an AgTech Helpdesk Technician to support farm technology platforms, resolve issues, manage tickets, and train users on Power BI dashboards and ERP tools. You will also work to strengthen the digital foundation by promoting data quality and process standardization across operations.

The role emphasizes hands-on problem solving, collaboration with field teams, and ongoing improvements to ensure reliable, high‑quality information for daily farming