AgTech Helpdesk Specialist — Remote & Flexible Hours

SanLucar Company; Puzol; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Flexitime

Home office policy

Canteen on rooftop

Team events

Career trainings

Entertainment discounts

Job summary

SanLucar Company seeks an AgTech Helpdesk Technician to support our farms’ digital tools, ensuring smooth operation of ERPagro-Efemis, Power BI dashboards, and monitoring systems. You will manage tickets, run diagnostics, and coordinate with external providers as needed.

You will deliver trainings, create user guides, and document best practices while collaborating with product teams to enhance data quality and adoption across sites.

Qualifications

• Higher studies or Dual Training in Computer Science, Computer Systems, or a related technical field.
• At least 2 years of experience in technical support, Helpdesk, or user support environments.
• Advanced Spanish and intermediate English (B1 level, both written and spoken); French is a plus.
• Hands-on knowledge of AgTech or business systems such as ERPagro-Efemis, ticketing platforms, and advanced Microsoft Office.
• Experience working with ERP and CRM systems, as well as web and mobile applications.
• Knowledge of databases and SQL.
• Experience with Power BI or similar reporting tools.
• Knowledge of REST APIs, JSON, and system integrations is considered an advantage.
• Basic understanding of web technologies such as HTML, CSS, and JavaScript is a plus.
• Service oriented mindset, strong intercultural competencies, and the ability to support non technical users with clarity and patience.

Responsibilities

• Handling, analyzing, and resolving technical issues related to AgTech tools (ERPagro-Efemis, Power BI dashboards, and monitoring systems).
• Providing remote support to key users, including ticket management according to SLAs, incident prioritization, and follow‑
• Performing technical diagnostics and proposing solutions; escalating Level 2 incidents to external providers and coordinating follow-up when needed.
• Supporting user adoption by delivering trainings and creating tutorials, guides, and other support materials.
• Documenting procedures, solutions, and best practices, ensuring they remain accurate and up to date.
• Collecting user feedback and collaborating with the product team to drive continuous improvement of implemented solutions.

Skills

Spanish (Advanced)

English (B1)

Power BI

SQL

ERP/CRM systems

Ticketing tools

REST APIs

HTML/CSS/JS (basic)

Problem solving

Training delivery

Collaboration

Education

Higher studies or Dual Training in Computer Science/Related technical field

Tools

ERPagro-Efemis

Power BI

Microsoft Office

ERP/CRM systems

Ticketing platforms

Job description

SanLucar Company seeks an AgTech Helpdesk Technician to support our farms’ digital tools, ensuring smooth operation of ERPagro-Efemis, Power BI dashboards, and monitoring systems. You will manage tickets, run diagnostics, and coordinate with external providers as needed.

You will deliver trainings, create user guides, and document best practices while collaborating with product teams to enhance data quality and adoption across sites.