Agent Oversight Specialist

Ria Money Transfer; Alcobendas; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Ria Money Transfer is seeking a Compliance Agent Oversight Specialist to administer the agent oversight program, ensuring adherence to processes and procedures. You will conduct phone audits across Europe, participate in onsite audits and training, and support field teams to uphold compliance standards.

The role requires advanced Excel and Power BI skills, travel up to 30%, and fluent English and French. Prior compliance or call-center experience is a plus.

Qualifications

• Advanced Excel skills, including simple macros.
• Willingness to travel across Europe (up to 30%).
• Fluent in English and French; additional languages a plus.

Responsibilities

• Phone audits across Europe.
• Prepare and participate in agents onsite audits and training campaigns.
• Apply company compliance policies and internal procedures in agent interactions.
• Ensure the quality of phone audits across Europe.
• KYA review checks.
• Train local teams in Compliance.

Skills

Excel

Power BI

Travel up to 30%

English

French

Phone communication

Compliance experience

Tools

Macros

Job description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

The AOS is responsible for administering all aspects of the company’s Compliance Agent Oversight Program, including audit quality assurance, as well as auditor training and support for our agents. The mission of this role is to ensure that our agents adhere to the company’s processes and procedures regarding compliance.

Roles & Responsibilities

• Phone Audits across Europe
• Prepare and participate for/in Agents Onsite Audits and training campaigns.
• Application of company’s compliance policies and internal procedures in agent
• Ensure the quality of the Phone Audits across Europe.
• KYA Review Checks
• Training local teams in Compliance

Position Requirements

• Advanced Excel skills, including execution of simple Macros, and use of Power BI tools.
• Availability to travel around Europe (up to 30% maximum).
• Fluent in English and a French (a third language is a plus)
• Phone Communication skills.
• Experience in Compliance is a plus.
• Previous experience working in an administrative role, call center, analyzing documentation.

Ria Money Transfer is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.