European Compliance Audit & Training Specialist

Ria Money Transfer; Alcobendas; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Ria Money Transfer is seeking a Compliance Agent Oversight Specialist to administer the agent oversight program, ensuring adherence to processes and procedures. You will conduct phone audits across Europe, participate in onsite audits and training, and support field teams to uphold compliance standards.

The role requires advanced Excel and Power BI skills, travel up to 30%, and fluent English and French. Prior compliance or call-center experience is a plus.

Qualifications

• Advanced Excel skills, including simple macros.
• Willingness to travel across Europe (up to 30%).
• Fluent in English and French; additional languages a plus.

Responsibilities

• Phone audits across Europe.
• Prepare and participate in agents onsite audits and training campaigns.
• Apply company compliance policies and internal procedures in agent interactions.
• Ensure the quality of phone audits across Europe.
• KYA review checks.
• Train local teams in Compliance.

Skills

Excel

Power BI

Travel up to 30%

English

French

Phone communication

Compliance experience

Tools

Macros

Job description

Ria Money Transfer is seeking a Compliance Agent Oversight Specialist to administer the agent oversight program, ensuring adherence to processes and procedures. You will conduct phone audits across Europe, participate in onsite audits and training, and support field teams to uphold compliance standards.

The role requires advanced Excel and Power BI skills, travel up to 30%, and fluent English and French. Prior compliance or call-center experience is a plus.