Director of Operations

Ria Money Transfer; Alcobendas; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

A leading financial services company is seeking a Director of Operations to enhance team efficiency and improve operational processes within a diverse global team. The role requires 7+ years of leadership experience and perfectly balances strategic development with operational excellence. Candidates should have strong problem-solving abilities and be fluent in both English and Spanish. This full-time position is based in Alcobendas, Comunidad de Madrid, Spain, and involves managing a team across various international locations.

Qualifications

• 7+ years of experience in operations leadership.
• Strong problem-solving skills in complex environments.
• Excellent communication skills for engaging executives.

Responsabilités

• Set clear goals to enhance team efficiency.
• Reduce reliance on ad-hoc processes.
• Define and track KPIs for performance monitoring.

Connaissances

Leadership

Process Improvement

Communication

Problem-Solving

Training Development

Cross-Functional Collaboration

Description du poste

Direct message the job poster from Ria Money Transfer

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT) delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

We are looking for an experienced Director of Operations to lead and evolve a geographically dispersed team responsible for managing the operations of a 1,000-partner strong network. This main role will focus on improving processes, strengthening team capabilities, and implementing strategic improvements.

The Director will oversee a team of 50+ people across El Salvador, Los Angeles, Madrid, Senegal, India, and Malaysia, with four direct managerial reports. The ideal candidate will have experience leading large-scale, global operations teams and driving improvements in process efficiency, team structure, and performance standards.

ROLES & RESPONSIBILITIES

• Strategic Leadership & Team Development – Set clear goals and priorities to enhance team efficiency and performance.
• Identify skill gaps and implement structured training programs.
• Establish consistent processes across all regions to improve operations and workload management.
• Reduce reliance on ad-hoc processes and implement best-in-class operational standards.
• Operational Excellence & Process Improvement – Strengthen workflows and automation to improve team efficiency.
• Implement standardized operational processes across diverse time zones and cultural contexts.
• Collaborate with internal stakeholders to optimize tools and technology for team effectiveness.
• Cross-Functional Collaboration – Engage with external partners to improve support and operational consistency.
• Act as a key escalation point for operational challenges, ensuring resolution.
• Performance Monitoring & Reporting – Define and track key performance indicators (KPIs) to measure team effectiveness.
• Implement data-driven decision-making processes to continuously improve operational performance.
• Ensure proactive issue detection and resolution through the Monitoring team’s post-transactional analysis.

POSITION REQUIREMENTS

• 7+ years of experience in operations leadership.
• Proven track record of driving process improvements and implementing scalable operational frameworks.
• Strong ability to lead managers and develop high-performing teams.
• Experience in industries with complex regulatory, technical, or operational environments (Fintech a plus).
• Strong problem-solving skills and the ability to learn quickly in a complex ecosystem.
• Excellent communication skills, capable of engaging with executive stakeholders and external partners.
• Ability to travel periodically to global team locations.
• Languages: Fluent in English and Spanish (required).

KEY DETAILS

• Seniority level: Director
• Employment type: Full-time
• Job function: Finance and Product Management
• Location: Madrid, Spain

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