After-sales Service Engineer in Europe

GanfengLithium; Comunidad de Madrid; On-site; EUR 42,000 - 64,000; Full time

Job summary

GanfengLithium in Madrid is seeking a field service coordinator for energy storage projects to handle on-site commissioning and after-sales support. The role requires hands-on technical and commercial work conducted in English.

You will oversee local service centres' operations, strengthen the team’s capabilities, coordinate with head-office specialists to resolve complex faults, and manage spare parts stock and customs clearance to ensure smooth project delivery.

Qualifications

• Bachelor's degree or higher in a related field.
• Fluent in English with ability to work technically and commercially in English.
• Experience in operations and maintenance or after-sales services within energy storage.
• Experience in international supply chain management is advantageous.
• Preference for local Chinese community members in Russia.

Responsibilities

• On-site commissioning and after-sales service for energy storage projects.
• Oversee operational management of local service centres and strengthen team capabilities.
• Follow up on customs clearance and manage spare parts warehousing and stock planning.
• Collaborate with head-office technical experts to address complex faults and batch failures.

Skills

English fluency

Education

Bachelor's degree or higher in related field

Job description

1. Liaise with energy storage EPC partners and end users, and be responsible for on-site commissioning and after-sales service for energy storage projects;
2. Oversee the operational management of local service centres, continuously strengthen the team’s service capabilities, and enhance the operational standards of the service centres;
3. Follow up on customs clearance procedures for spare parts, and be responsible for spare parts warehousing and control, stock planning and demand management;
4. Collaborate with technical experts at head office to jointly address complex equipment faults and batch failures, and ensure issues are resolved thoroughly.

Job requirements

1. A bachelor's degree or higher, with at least two years' experience in the energy storage sector;
2. Fluent in English, able to carry out technical and commercial work independently in English;
3. Relevant work experience in operations and maintenance or after-sales services within the energy storage sector;
4. Experience in international supply chain management and the operation of overseas spare parts stock is an advantage;
5. Preference will be given to members of the local Chinese community in Russia.