After Sales Engineer

Gotion EMEA; Comunidad de Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Gotion EMEA is seeking an after-sales service engineer in Madrid to manage service-center rework operations and lead HV battery rework, diagnostics and inspections. The role involves short-term travel to customer factories for on-site sorting and repair of packs, plus delivering technical support and product training.

The candidate should have a Bachelor degree or above, strong English communication, and preferably experience in the new energy sector and after-sales service.

Formación

• Bachelor degree or above; experience in the new energy industry preferred.
• Good oral, written and presentation English communication; Chinese preferred.
• Experience in after-sales service preferred.
• Familiar with battery PACK, electrical systems, structure, BMS principles; PACK system experience preferred.
• Overseas service provider development channels preferred.
• Willing to travel to customer sites frequently; willing to support 24h emergency services.

Responsabilidades

• Manage daily operation of the rework functional area of the service center.
• Lead HV battery rework, including PACK fault diagnosis, maintenance, and inspection.
• Perform short-term business trips to customer factories; ensure 0KM delivery and on-site sorting/repair of faulty packs.
• Provide after-sales technical support and battery system product introduction training to customers.
• Answer after-sales questions, provide solutions, and collect customer needs.
• Guide customers to check, overhaul and train basic safe operation knowledge.
• Coordinate after-sales resources; provide parts supply, technical support, and service guarantees.
• Communicate with customers and end users to resolve issues efficiently.
• Perform other after-sales support tasks.

Conocimientos

English communication

Chinese language

After-sales service

Battery PACK knowledge

BMS basics

Willing to travel

Educación

Bachelor degree or above

DGUV high-pressure operation qualification

3S certification (Germany)

Descripción del empleo

• Manage the daily operation of rework functional area of service center.
• Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on.
• Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks;
• Provide after-sales technical support and battery system product introduction training to customers;
• Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs;
• Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;
• Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service;
• Connect with customers and end users, communicate without barriers, and solve customer problems efficiently;
• Other after-sales related support work.

Required Qualifications:

• Bachelor degree or above, work experience in new energy industry is preferred;
• Good oral, written and presentation English communication skill, Chinese is preferred;
• Those who have been engaged in after-sales service are preferred;
• Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred;
• It is a priority to have development channels of overseas third-party service providers.
• Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.
• Willing to travel to customer site frequently if necessary .
• Agree with Gotion culture, have a strong sense of professionalism and responsibility, can bear hardships and stand hard work, have good communication skills, and have a sense of teamwork.
• Local overseas study experience, or expatriate study experience in China is preferred;
• It is best to have the operating document requirements of the country, such as 3S certification required by Germany, and DGUV high-pressure operation qualification is preferred.