Adoption and Change Consultant

Insight; Madrid; Hybrid; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Hybrid working environment (on-site &

Professional development opportunities

Tailored career paths

Excellent social benefits

Job summary

Insight Enterprises in Madrid seeks an Adoption & Change Consultant to drive the successful adoption of Connected Workforce solutions for clients across Europe, the Middle East, and Africa. You will partner with client teams to embed new ways of working with a focus on people, processes and technology alignment.

You will guide change initiatives using PROSCI methodologies, coordinate resources, monitor milestones, and report progress to stakeholders to ensure benefits are realized and users

Qualifications

• Educated to degree level or equivalent work experience.
• PROSCI certification or equivalent change management qualification.
• Experience in a change management/technology adoption position.
• Experience working with Microsoft O365 technologies.
• High level of written and spoken English.
• Excellent communication and influencing skills.
• Ability to coordinate resources (people, funding, materials) to achieve a project.
• Very good organisational skills.
• Demonstrates readiness to deliver multiple complex projects.
• Ability to work in a globally diverse environment, with inclusion in mind.
• Enthusiasm for modern technology.

Responsibilities

• Own the delivery of adoption projects, ensuring targets are met and client outcomes are achieved.
• Partner with client teams to develop adoption roll-out strategies and plans.
• Provide guidance, methodology, and best practices to maximise success.
• Engage with consultants to configure multi-practice projects to client needs.
• Monitor progress, support project management, and share status updates with stakeholders.
• Prepare reports and flag blockers impacting timescales or success.
• Ensure KPI targets are achieved or exceeded.
• Apply structured change management activities and assess/change readiness.
• Identify impacted client teams and support training and communication plans.
• Support a future-view approach to sustained adoption of solutions.

Skills

Change management

Project management

Communication

Stakeholder management

Digital Workplace

Education

Degree or equivalent

PROSCI certification

Tools

Microsoft O365

Digital Workplace technologies

Job description

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

The Adoption & Change Consultant resides within the Service Design & Delivery area of EMEA Services and, specifically, within the Consulting team. This role ensures the successful and smooth adoption of Insight's Connected Workforce solutions and services into the client’s environment. You will work closely with the client to help them adapt to new ways of working, ensuring people, systems, processes, and ways of working are established to enable optimal outputs and that they experience the maximum benefits from their investment in Insight's solutions and services.

Key Responsibilities:

• Own the delivery of adoption projects for clients, ensuring utilisation targets are met and the delivery of anticipated client outcomes.
• Partner with a defined external client adoption project team to develop a client-specific adoption roll‑out project/change strategy and plan.
• Provide guidance, methodology, and best practices to the client adoption project team to maximise success.
• Engage with Insight's consultants to ensure that multi-practice projects are configured to best meet client‑specific needs.
• Monitor progress of the roll‑out plan, support the project management, and provide regular status updates to relevant client decision‑makers and stakeholders.
• Prepare and share reports and updates to monitor progress, flagging any issues or blockers that may impact timescales or success.
• Work with the client adoption project team to ensure that defined/agreed KPI targets are achieved or exceeded.
• Apply a structured methodology to assigned change management activities.
• Administer and conduct change management assessments and surveys.
• Identify all client teams who will be impacted by the change, supporting the client in preparing training and communication plans.
• Ensure a future view approach to change management to support sustained, long‑term adoption of solutions.
• Influence and educate client stakeholders on smarter working and smart collaboration.

Desired Profile:

• Educated to degree level or equivalent work experience.
• Relevant professional project management and change management qualifications, such as PROSCI.
• Previous experience in a change management/technology adoption position.
• Experience working with Microsoft O365 technologies and Digital Workspace technologies.
• High level of written and spoken English.
• Excellent communication and influencing skills.
• Ability to support and collaborate in coordinating resources (people, funding, materials) to achieve a project or task.
• Very good organisational skills.
• Demonstrates readiness to deliver multiple complex projects.
• Ability to work in a globally diverse environment, showing an understanding of and interest in equality, diversity, and inclusion.
• Enthusiasm for modern technology.

Insight Benefits:

• Opportunities for professional development within a growing international group.
• Tailored career paths with training adapted to your profile.
• Hybrid working environment (on‑site and remote).
• Excellent social benefits and rewards programme.

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there's a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Insight is firmly committed to fostering an inclusive and equitable recruitment process. We believe that diversity of abilities enriches our organization, and we genuinely value the unique talents, perspectives, and contributions that individuals with disabilities bring to our workplace. We strongly encourage all qualified candidates to apply. Any information shared regarding required adjustments or accommodations will be treated with the utmost confidentiality and used exclusively to ensure that every candidate is able to participate fully and perform at their best throughout the recruitment process.

COMPANY OVERVIEW: What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal. This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity. We receive high volumes of applications for many of our opportunities. Whilst we endeavour to respond to all candidates with any relevant experience, if you have not heard from us within 1 week, please consider that your application will not be progressed in relation to this role.