Admissions Contact Centre Specialist - Iberia

Internationalschools; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

Internationalschools is seeking a proactive Admissions Support Specialist to handle contact centre management and regional lead qualification across Madrid. You will respond to enquiries within 24 hours, assess fit, and manage multi-channel communications to provide clear admissions information.

In addition, you will coordinate school visits, follow up after tours, and generate weekly performance reports to inform schools and regional marketing teams.

Qualifications

• Respond to admissions enquiries within 24 hours.
• Assess enquiries against school admissions profile.
• Manage inbound communication via phone, email and messaging channels.
• Provide prospective families with accurate information regarding schools and admissions procedures.
• Redirect enquiries to appropriate school staff where necessary.

Responsibilities

• Respond to all enquiries received through the CRM system within 24 hours.
• Assess whether enquiries match the profile and admissions criteria of the relevant school.
• Manage inbound communication including phone calls, emails and messaging channels.
• Provide prospective families with clear, accurate information regarding schools and admissions procedures.
• Redirect enquiries to appropriate school staff where necessary.
• Qualify and filter leads to ensure alignment with the school’s admissions profile.
• Provide prospective families with information about each school’s unique selling points (USPs) and educational offering.
• Manage communication with prospective families via phone, email, WhatsApp or SMS as appropriate.
• Support schools across the region with enquiry management and lead qualification.
• Arrange school visits in line with each school’s admissions guidelines and student profile requirements.
• Support prospective families following their visit to ensure efficient progression through the admissions process.
• Assist families during the application and offer stages, helping to facilitate applications and improve school conversion rates.
• Support satisfaction initiatives such as the Happy Call Campaign and other engagement campaigns as required by schools.
• Prepare weekly reports on admissions pipeline activity, lead quality, and team performance.
• Provide feedback to schools and regional marketing teams on lead performance and campaign effectiveness.

Job description

Internationalschools is seeking a proactive Admissions Support Specialist to handle contact centre management and regional lead qualification across Madrid. You will respond to enquiries within 24 hours, assess fit, and manage multi-channel communications to provide clear admissions information.

In addition, you will coordinate school visits, follow up after tours, and generate weekly performance reports to inform schools and regional marketing teams.