Accounting Customer Support Specialist

Holded; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Holded, based in Barcelona, is seeking a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. You will provide incredible support to clients, educate users on Holded tools, and work cross-functionally with Sales and Product teams.

The role requires a native Spanish speaker with fluent English, a Bachelor’s Degree in Business Administration, solid accounting knowledge, and a proactive, digital mindset to learn quickly and improve the

Formación

• Bachelor's Degree (Business Administration or similar)
• Strong knowledge of accounting and/or finance
• Experience as an Accountant and/or in a Big 4 or similar
• Experience in a SaaS company
• Spanish native speaker with fluent English
• Digital native with quick learning ability
• Proactive attitude and teamwork oriented

Responsabilidades

• Provide incredible support to clients by solving accounting-related questions promptly
• Educate users on how to manage their business with Holded tools
• Proactively identify issues before they arise
• Collaborate cross-functionally with Sales and Product teams
• Keep track of client feedback and suggest improvements
• Ensure best-in-class service for customers
• Help build the Customer Success brand across the organization

Conocimientos

Spanish native

English fluent

Accounting knowledge

SaaS experience

Proactive mindset

Educación

Bachelor's Degree in Business Administration

Descripción del empleo

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:

• Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
• Educate users on how to manage their business better with all the tools that Holded offers
• Proactively identify issues before arising
• Working cross-functionally with the Sales and Product teams.
• Keeping track of clients' feedback and suggesting improvements.
• Ensure that best-in-class service is given to customers
• A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization.

By joining us, you will work in one of the most important areas of the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bring more value to our users.

About you

• You are a Spanish native speaker but fluent in English
• You have a Bachelor's Degree (Business Administration or similar)
• You have a strong knowledge of accounting and/or finance
• You have a proactive attitude
• You are a Digital Native
• You are able to learn quickly about various topics
• You have experience working as an Accountant and/or in a Big 4 or similar
• You have experience working in a SaaS company