Account Supervisor

MRM; Madrid; Presencial; EUR 52.000 - 76.000; Jornada completa

Descripción de la vacante

MRM is seeking an Account Supervisor to join a Global team in Madrid. The role oversees Spain, Argentina, and France hubs, coordinating with clients and agencies to ensure timely campaigns and deliverables.

The ideal candidate has 5–6+ years of experience, superb stakeholder management, and the ability to manage multiple projects across markets. This global role emphasizes collaboration across internal departments and with client stakeholders, delivering consistent strategy and local execution

Formación

• Advanced English is required.
• French (basic to intermediate) is preferred.
• Budget management and financial control (Fiori).
• Experience with digital ecosystems including websites, CRM, loyalty programmes, social media, and analytics.
• Familiarity with Agile methodologies.
• Proficiency in Microsoft Office, particularly PowerPoint.
• Experience with CMS and DAM platforms.

Responsabilidades

• Plan projects across the short, medium, and long term with both internal teams and clients.
• Take a proactive approach to the account and contribute across MRM’s broader areas of expertise.
• Write, interpret, and communicate client briefs effectively to internal teams.
• Develop presentations with a strategic perspective.
• Build and maintain strong relationships with both clients and internal stakeholders.
• Present and sell ideas and proposals confidently to clients and colleagues.
• Ensure excellence in deliverables while meeting agreed deadlines.
• Resolve issues proactively and drive solutions.
• Maintain clear and consistent communication across all stakeholders.

Conocimientos

Advanced English

French (basic/intermediate)

Budget management

CRM & Loyalty

Analytics

Agile methodologies

PowerPoint

CMS & DAM

Descripción del empleo

JOB DESCRIPTION

We are looking for an Account Supervisor to join a Global team. The ideal candidate will have 5–6+ years of experience and be capable of building trusted day-to-day relationships with both global and local clients, while managing multiple projects simultaneously and delivering them on time. The role requires strong collaboration across MRM’s internal departments as well as with client stakeholders.

The successful candidate will demonstrate excellent stakeholder management, resilience, and strong organizational skills to ensure effective collaboration across all parties involved.

This is a global role, with responsibility for coordinating and supporting agencies across 17 markets alongside the Account Director, ensuring consistency between global strategy and campaign execution at the local level.

At a local level, the Account Supervisor will lead the Spain, Argentina, and France hub, working closely with both the client and the agency team to ensure the smooth running of the account, the timely launch of campaigns, and the successful delivery of creative assets, including communication materials, newsletters, and monthly social media content.

The team consists of a Business Lead, an Account Director, and an Account Executive, with the Account Executive reporting directly to this position.

Key Capabilities

• Global mindset and ability to work in multicultural environments
• Strong teamwork and stakeholder management skills
• Knowledge of digital ecosystems, project management, and planning
• Assertive communication and persuasive presentation skills
• Problem-solving and decision-making ability
• Alignment with MRM’s values, with a particular focus on Diversity & Inclusion and Sustainability

RESPONSIBILITIES

• Plan projects across the short, medium, and long term with both internal teams and clients
• Take a proactive approach to the account and contribute across MRM’s broader areas of expertise
• Write, interpret, and communicate client briefs effectively to internal teams
• Develop presentations with a strategic perspective
• Build and maintain strong relationships with both clients and internal stakeholders
• Present and sell ideas and proposals confidently to clients and colleagues
• Ensure excellence in deliverables while meeting agreed deadlines
• Resolve issues proactively and drive solutions
• Maintain clear and consistent communication across all stakeholders

Required Skills & Knowledge

• Advanced English (required)
• Basic to intermediate French (preferred)
• Budget management and financial control (Fiori)
• Strong understanding of digital environments, including websites/landing pages, CRM, loyalty programmes, social media, and analytics
• AI literacy
• Familiarity with Agile methodologies
• Proficiency in Microsoft Office, particularly PowerPoint
• Experience with CMS and DAM platforms

Who We Are

MRM is a modern relationship marketing agency that builds enduring brand relationships. MRM's core capabilities help grow relationship lifetime value and span across CRM & Loyalty, Customer Experience, Commerce and MarTech, underpinned by Data & Analytics. MRM operates in a borderless, integrated way to allow for greater collaboration and velocity. MRM is part of McCann Worldgroup and the Interpublic Group of companies (NYSE: IPG), and spans 35 offices across North America, Latin America, Europe, the Middle East, and Asia Pacific.