Account Manager Iberia - WTransnet

Alpega; Barcelona; Presencial; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

International working environment

Career growth

Competitive salary package

Descripción de la vacante

Alpega is seeking a Customer Success Representative for the Iberia Market based in Sant Cugat, Barcelona. You will join the Sales Organization to focus on contract renewal, retention and upsell for B2B clients and manage a growing customer portfolio.

You will communicate in Spanish (C2) and English, support clients via phone and email, onboard new customers and help them configure their accounts, while occasionally visiting clients on-site and at industry events.

Formación

• Spanish language at a C2 level and fluent in English.
• Experience in customer success or sales is a plus.
• Familiarity with Salesforce is beneficial.
• Detail oriented with high accuracy standards.
• Willingness to travel within Barcelona area as needed.
• Strong client relationship and team collaboration skills.

Responsabilidades

• Focus on contract renewal, retention and upsell of existing B2B clients.
• Manage and care for the customer portfolio
• Provide customer support via phone and email
• Address customer concerns and escalate when needed
• Onboard new customers and help configure their accounts
• Implement customer development strategies including training services
• Support Controlling with cancellation, cash collection and debt mediation
• Attend industry events and perform on-site client visits as required

Descripción del empleo

Who Are We

Alpega is the trusted execution platform shippers and carriers across Europe rely on to plan, procure, and execute road freight - every day, at the speed the industry demands.

We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected.

In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics - alongside the companies setting the pace for the industry.

Find out more about us: About us | Alpega

Customer Success Representative for the Iberia Market

This role will be part of the Sales Organization in Alpega.

The position is based in Sant Cugat, Barcelona.

You speak Spanish at a C2 level and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Success Representative! As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.

About The Role

• You will focus in contract renewal, retention and upsell of existing clients (B2B)
• Take care of our customer portfolio
• Customer support via phone and e-mail
• Solve customer concerns and escalated issues when appropriate.
• Take ownership of new customers by onboarding and helping them configure their accounts.
• Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
• Support the Controlling Department in the process of cancellation, cash collection and debt mediation.
• This role requires the ability to attend industry events and perform on-site client visits as needed.

What We Look For In You

• Previous experience working in sales is ideal (SDR or BDR roles).
• You speak Spanish at a C2 level and are fluent in English
• You will need to live within travel distance of Barcelona
• Resourceful and highly motivated, with a focus on client satisfaction.
• Team player able to build good relationships with team and clients.
• High accuracy standards.
• Experience with Salesforce will be a plus.

What We Offer You

• A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.
• Gaining experience in the supply chain and logistics, with a dynamic business growth and agile way of working.
• Hybrid working model, with 3 days in the office and 2 from home.
• An international working environment, with over 40 nationalities in the Alpega Team
• You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.

Learn more about Life at Alpega

OUR COMMITMENT

Alpega hires people from diverse backgrounds, beliefs, and identities. What matters is the work, and that the people doing it have what they need to do it well.

OUR PRIVACY POLICY