Account Associate

Aurora Energy Research; Madrid; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Dental Insurance

Pluxee Restaurant Card

Employee Assistance Programme (EAP)

Flexible Retribution

Parental Leave

Descripción de la vacante

Aurora Energy Research in Madrid seeks an Account Management Associate to join the Commercial - Sales & Account Management team. You will coordinate workshops, onboarding, and client events, ensuring effective scheduling and delivery across accounts.

You will act as the central point between clients and internal teams, supporting onboarding, demos, and adoption while enabling account managers to focus on renewals and growth. Fluency in English and Spanish is required.

Formación

• Strong organisational and coordination skills with multiple stakeholders.
• High attention to detail and follow-through.
• Structured, process-driven mindset and cross-functional collaboration.
• Calm and adaptable in high-pressure situations.
• Proactive and versatile in a fast-moving industry.
• Excellent written, verbal, and interpersonal communication.
• Fluent in English and Spanish.

Responsabilidades

• Coordinate workshops, onboarding sessions, and client events with logistics handled.
• Manage delivery timelines and milestones across accounts.
• Serve as the central liaison between clients and internal teams.
• Identify new users and coordinate product demos to drive adoption.
• Maintain contact with client stakeholders on delivery, onboarding, and usage.
• Prepare contracts for up- and cross-sell opportunities.
• Track delivery progress and maintain CRM activity visibility.
• Prepare reporting packs and support service reviews.

Conocimientos

Organisational skills

Coordination

Attention to detail

Structured/process-driven

Cross-functional work

Calm under pressure

Proactive and versatile

Communication

Team oriented

AI in client interactions

Energy transition passion

English & Spanish fluency

Herramientas

Salesforce

Descripción del empleo

Location: Madrid, Spain

Department: Commercial - Sales & Account Management

Description

Are you enthusiastic about the energy transition? Do you enjoy working in a client-facing environment and coordinating across teams to deliver high-quality outcomes for leading companies, utilities, banks, and investment funds in the energy sector?

Aurora is seeking an Account Management Associate to join our Madrid team. In this role, you will work with a dedicated team of Senior Account Managers to coordinate delivery and execution of Aurora's world-leading subscription products across accounts, ensuring workshops, onboarding, and service delivery are scheduled and completed effectively. You will act as the central point of coordination between clients and internal teams, while also supporting client engagement by identifying new users and coordinating product demos (e.g. EOS) to drive adoption.

This role plays a critical part in ensuring a consistent client experience while enabling Account Managers to focus on renewals, expansion, and strategic account development.

Key Responsibilities

• You will coordinate workshops, onboarding sessions, and client events, ensuring scheduling, logistics, and preparation are managed effectively.
• You will manage delivery timelines and milestones across accounts, tracking commitments and ensuring actions are completed.
• You will act as a central point of coordination between clients and internal teams, aligning inputs from Research, Product, and Delivery teams.
• You will identify new users within client organisations and coordinate product demos (e.g. EOS) to support onboarding and drive product adoption.
• You will maintain regular contact with client stakeholders related to delivery, onboarding, and usage.
• You will prepare contracts for up- and cross-sell opportunities with our clients
• You will track delivery progress, actions, and account activity, ensuring visibility of key milestones and outcomes.
• You will maintain accurate CRM records to support activity tracking and reporting.
• You will prepare reporting packs and support service reviews.

What we are looking for

Required attributes

• Strong organisational and coordination skills, with the ability to manage multiple stakeholders and timelines.
• High attention to detail and strong follow-through
• Structured and process-driven mindset
• Ability to work cross-functionally across teams
• Calm and adaptable in high-pressure and uncertain situations.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team-oriented environments.
• Can effectively apply AI to drive value of (prepared) interactions with clients
• Passionate and curious about the energy transition.
• Fluent in English and Spanish.

Desirable attributes

• Ideally, customer service or customer success experience
• Ideally, experience with Salesforce or another CRM system
• Previous professional exposure to energy economics, power markets and power networks
• Fluency in a major European language beyond English and Spanish is a plus

Role scope This role does not include commercial ownership. The Account Management Associate is not responsible for renewals, contract negotiations, upsell or cross-sell opportunities, or overall account ownership.

What we offer

Some of the benefits we include are:

• Health & Dental Insurance
• Pluxee Restaurant Card
• Employee Assistance Programme (EAP)
• Flexible Retribution
• Parental Leave

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.