Academic coordinator / student support

CIEE Barcelona; Barcelona; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly remote work option

Descripción de la vacante

CIEE Barcelona is seeking an Academic Advisor/Student Support Coordinator to join our Barcelona center. The role focuses on helping students reach academic goals, assisting with adaptation, and guiding enrollment and progression in study programs.

Responsibilities include advising on academics, providing orientation, counseling, and conflict mediation, plus supporting planning for future terms. The position is full-time with a 38-hour workweek and seasonal contract from November 2026 to late

Formación

• 2-3 years of professional experience.
• Master degree or higher preferred.

Responsabilidades

• Advise students and monitor academic performance.
• Provide orientation and ongoing meetings; counsel on morale and culture shock.
• Mediate in cases of conflict resolution and communicate incidents.
• Support program planning for future terms and terms of study abroad.
• Maintain open and timely communication about student incidents.

Conocimientos

Spanish & English proficiency

Interpersonal skills

Time management

Teamwork

Educación

Master's degree or higher

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Who are you:

The Academic Advisor/Student Support Coordinator is the students’ first point of contact, and they are responsible for ensuring that the study center's programs run in accordance with their set goals, as well as for the highest levels of program quality and customer satisfaction. In this position you will help students to reach their academic goals and help them in their adaptation to the local environment.

Primary Responsibilities:

Academic Support: advise students, ensure their registration and monitor academic performance of students.

Student Support: provide orientation to participants upon arrival, hold regular individual and group meetings with students, provide personal counseling in cases of student morale and culture shock, medium medical and psychological problems, or legal matters; mediate in cases of conflict resolution.

Student Discipline: communicate to participants applicable codes of conduct and the consequences of noncompliance, take appropriate action when aware that participants are in violation.

Communication: maintain open and timely communication about student incidents with those who need to know.

Program planning: participate in the planification and/or management of future terms/programs.

Other duties as assigned.

What you’ll bring:

• 2-3 years of professional experience.
• Education : Master degree or higher preferred
• Excellent oral, written, and interpersonal communication skills in Spanish and English (both C1 or higher).
• Desirable previous experience in Salesforce.
• Strong computer skills and advanced knowledge with Microsoft Office Suite
• Ability to plan and manage work under time constraints. Must have a high tolerance for ambiguity.
• Demonstrated integrity, self-motivation, and a proactive, “can-do” attitude, and commitment to diversity, equity, and inclusion
• Ability to work effectively in a collaborative team environment.
• Flexibility: Availability to travel on student day trips on some weekends and during some evenings.

What do we offer:

• Salary according to experience & skills.
• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities.
• The chance to learn in your role with the potential for future growth.
• The successful candidate is offered a full-time, thirty-eight (38) hour/week local work contract, paid monthly. Working hours will typically be Monday to Thursday from 10:00 am to 7:30 pm, However, CIEE currently offers an additional work benefit on Fridays for this position to work from 10:00 am to 2:00 pm
• This schedule is based on a flex-time concept to compensate for busy “peak periods” during some times of the year. There may be occasional evening or Saturday or overnight excursions which are compensated for with recovery time. There will be some periods with option to work remotely once a week.
• This contract is offered as seasonal, from November 2026 until late April 2027.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in almost 30 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

COUNCIL ON INTERNATIONAL EDUCATIONAL EXCHANGE (CIEE Barcelona), G91994582, Pasaje Permanyer, 10 08009 Barcelona (BARCELONA), [e-mail] . PURPOSES : To participate in selection processes and verify references. LEGAL BASIS : Application of pre-contractual measures. DISCLOSURES : None are foreseen. RETENTION : During the selection process. RIGHTS : You may exercise your right to access, rectify, delete, restrict, and transfer data held by the controller. In case of discrepancies, you may contact the Spanish Data Protection Agency ( www.aepd.es ).