24/7 Customer Support Engineer (L1) - Linux & IT Ops

Giesecke+Devrient; Sant Joan Despí; In loco; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible compensation

Own canteen

Work-life balance

Descrizione del lavoro

Giesecke+Devrient (G+D) is seeking a Customer Support Engineer (L1) to join our 24/7 Operations team in Sant Joan Despí. You will be the first point of contact, providing professional, timely support to customers and handling incidents from initial triage to resolution.

You’ll perform basic troubleshooting, use monitoring tools, open and manage support tickets end-to-end, and coordinate with internal teams to ensure reliable service delivery.

Competenze

• Strong interest in IT and operations; proactive, hands-on, and eager to learn.
• Structured, detail-oriented mindset and good ownership of tasks.
• Customer-focused attitude and the ability to stay calm under pressure.
• Good written and verbal communication skills.
• Ability to collaborate with different teams and stakeholders.
• Willingness to work on a 24/7 rotating shift schedule.
• Basic understanding of IT service management concepts (ITIL is a plus).

Mansioni

• Be the first point of contact for customers, providing professional and timely support.
• Perform initial troubleshooting and diagnosis using monitoring tools and documented procedures.
• Open and manage support tickets end-to-end: tracking, documentation, updates, and closure.
• Escalate issues to the next support level when needed, ensuring clear handovers.
• Coordinate with internal teams and stakeholders to support reliable service delivery.
• Support operational activities such as maintenance window coordination and basic user administration.
• Execute defined technical tasks in a Linux environment (e.g., data imports), following instructions and quality standards.
• Participate in a 24/7 shift rotation based on a defined roster.

Conoscenze

Customer focus

Communication skills

Team collaboration

Willingness to work 24/7

Proactive learning

Strumenti

ServiceNow

Monitoring tools

Linux

Descrizione del lavoro

Giesecke+Devrient (G+D) is seeking a Customer Support Engineer (L1) to join our 24/7 Operations team in Sant Joan Despí. You will be the first point of contact, providing professional, timely support to customers and handling incidents from initial triage to resolution.

You’ll perform basic troubleshooting, use monitoring tools, open and manage support tickets end-to-end, and coordinate with internal teams to ensure reliable service delivery.