Training Manager Travel Retail Nordics

LVMH; København; Hybrid; DKK 448,000 - 673,000; Full time

Job summary

Christian Dior in travel retail across Europe is seeking a Training Manager who embodies our heritage and brand values while driving development of Beauty Consultants, Promoters and staff across PCD's doors in a dynamic travel retail environment.

You will design and deploy multi-faceted training programs, lead in-class and digital trainings, and act as the main liaison between field teams (70% time) and HQ stakeholders. Travel 4 days a week is expected.

Qualifications

• 3 years of experience in Retail Training, Coaching and Retail Management.
• Fluency in English; additional languages advantageous for travel retail locations.
• Ability to be on the field and traveling min. 4 days per week.

Responsibilities

• Design and deploy a structured, progressive training curriculum for Beauty Consultants, skincare and makeup artistry.
• Track knowledge with quizzes, certifications and assessments; deliver feedback.
• Lead seminars and local trainings; manage budgeting and ROI for training programs.
• Coordinate logistics for trainings with Retail Manager and key milestones.

Skills

Retail Training

Leadership

Travel readiness

English fluency

People development

Education

Master Diploma from an International Business school

Job description

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

As Training Manager, you have the pivotal mission to embody and champion the exquisite heritage and brand values of DIOR while driving the development of human capital (Beauty Consultants, Promoters, Generic Staff) and retail excellence across PCD's doors within a dynamic travel retail environment.

Fostering a culture of continuous learning and outstanding client experience, you inspire and equip retail teams with the skills, knowledge and mindset needed to deliver on both collective and individual performance objectives. A true learning strategist, you design and deploy multi-faceted training programs and action plans that empower teams to over-achieve their POS objectives while nurturing strong performers and future people developers.

You play an essential role as the key link between the field (70% of your time) and HQ stakeholders, translating business priorities into impactful learning solutions across the following three key areas: Beauty Consultants coaching, In-class and digital trainings and Seminars.

Job responsibilities

BEAUTY CONSULTANTS COACHING

• Design and deploy a structured and progressive training curriculum covering product knowledge, brand heritage, makeup artistry, skincare expertise and advanced selling techniques, together with the Retail Manager in your region
• Track and measure knowledge acquisition through regular quizzes, certifications and practical assessments,
• Conduct individual appraisals at regular intervals, delivering clear, constructive and motivating feedback to each Beauty Consultant
• Build and monitor personalized Individual Development Plans for each Beauty Consultant, setting SMART objectives and milestones to track progress over time
• Oversee BC uniform and grooming allocation to ensure every BC is impeccably equipped at all times
• Conduct tailor-made and context specific trainings based on the knowledge and analysis of each point of sale (airport typology, passenger profile, product assortment)
• Lead the operational preparation of the training sessions by defining the timing, the place, the attendees and all logistics aspects aligned with the Retail Manager and key commercial milestones (product launches, peak travel periods, trade animation)
• Measure the efficiency and business impact of every training through a clear set of KPIs and using sell out data
• Develop and upskill promoters and generic staff populations in key strategic airports by designing targeted and time-efficient training programs

SEMINARS

• At Travel Retail Europe level: support the organization, coordination and animation of the Annual Convention with all Dior Beauty Consultants in collaboration with the Travel Retail Training Department
• At your perimeter level: organize with the Retail Manager and animate the Local Seminars (Sales Cycle) 3 times a year in physical or/and digital
• Maintain a rigorous budget tracking process to ensure cost efficiency and return on investment aligned with business priorities

REPORTING TO

• Area Manager (based in Paris)

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Profile

Ideally, you would have 3 years of experience in Retail Training, Coaching and Retail Management

Soft skills that align with our values:

Lead with Audacity:

• Exemplary Leadership & People Management Capacity

Craft Together with Joy:

Cultivate Triumphant Inclusivity

Excel for Ultimate Luxury:

• Attention to detail

Other Skills:

• Master Diplloma from an International Business school
• Knowledge of perfumes and cosmetics preferable.
• Curiosity about travel retail business
• Fluency in English is essential; proficiency in additional languages relevant to the travel retail location is a significant advantage
• Flexibility to work varied hours, including evenings, weekends, and holidays, as dictated by the demands of a dynamic travel retail environment
• It is expected to be on the field and traveling at a minimum of 4 days per week.

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

1) Soft and Hard Skills you will develop in this role.

• Understand the travel Retail Business
• Organization skills and ability to maintain a budget

2) Potential Career Path from this role

• Senior Training Manager

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.

The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.