Senior Network Infrastructure Specialist

Aeven A/S; Gladsaxe Kommune; On-site; DKK 900,000 - 1,100,000; Full time

Job summary

Aeven A/S in Copenhagen is seeking a Senior Operations Specialist with hands-on experience in Nokia routers and DWDM infrastructure to ensure high availability and performance of critical networks.

You will perform daily maintenance, lead 2nd/3rd level troubleshooting, participate in on-call rotations, and contribute to ITIL-based operations within ServiceNow, collaborating with vendors and internal teams for swift incident resolution.

Qualifications

• Hands-on experience operating Nokia routers/switches in large transport networks.
• Experience with DWDM systems (Ribbon preferred).
• Proficiency with Nokia CLI and NFM-P.
• Solid knowledge of BGP, OSPF/IS-IS, MPLS, L2VPN/L3VPN, SR.
• Experience with ITIL processes and ServiceNow.
• Willingness to participate in on-call rotation.
• Fluent in Danish and English.

Responsibilities

• Perform daily maintenance of Nokia routers via NFM-P.
• Troubleshoot IP and transport layers; coordinate with Nokia and Ribbon.
• Plan and execute routine maintenance tasks (upgrades, patches).
• Participate in service windows; minimize disruption.
• Produce risk analyses as required.
• Use performance data to optimize QoS and DWDM settings.
• Maintain docs and network diagrams; prepare reports.
• Operate according to ITIL in ServiceNow.
• Participate in on-call rotation for critical incidents.

Skills

Nokia routers/switches operations

DWDM systems management

Nokia CLI

BGP/OSPF/IS-IS/MPLS knowledge

ITIL awareness

On-call readiness

English & Danish communication

Education

Nokia Network Routing Specialist / Service Router certification

ITIL certification

CCNP/CCIE certification

Tools

Nokia NFM-P

Ribbon DWDM

NMS Lightsoft

ServiceNow ITSM

Job description

Role Overview

We are looking for a Senior Operations Specialist with solid experience in the maintenance, troubleshooting, and operation of Nokia network equipment (routers & switches) as well as optical DWDM infrastructure. In this role, you will be a central player in our 2nd-line Captive team, responsible for ensuring high availability, stability, and performance of mission-critical infrastructure for our customer.

A valid security clearance is a prerequisite for this position.

Your Responsibilities

• Perform daily maintenance of Nokia routers (7210, 7705, 7050) via NFM-P and DWDM systems (Ribbon) via NMS Lightsoft
• Carry out 2nd/3rd-level troubleshooting on both IP and transport layers (BGP, OSPF/IS-IS, MPLS, LSP protection) and coordinate with vendors—Nokia, Ribbon—and other operators for swift resolution
• Plan and execute routine maintenance tasks (software upgrades, firmware patches, configuration changes, etc.)
• Participate in scheduled service windows (night/weekend) and ensure minimal service disruption
• Produce risk analyses when required
• Use performance data to identify bottlenecks (latency, jitter, packet loss) and adjust QoS policies, TE parameters, and DWDM optimization settings (power level, dispersion compensation)
• Maintain documentation, guides, and network diagrams, and contribute to the preparation of monthly operational reports and other reporting artefacts
• Operate according to ITIL processes within the ITSM system ServiceNow
• Participate in the on-call rotation, including the standby team for critical network incidents

Your Qualifications

Hard Skills

• Hands-on experience operating Nokia routers/switches in large transport or service networks
• Experience with DWDM systems—preferably Ribbon, though not mandatory (training and courses provided)
• Proficiency with Nokia CLI
• Solid knowledge of protocols: BGP, OSPF, IS-IS, MPLS, L2VPN/L3VPN, Segment Routing
• Experience with management tools such as Nokia NFM-P and similar platforms
• Certified as a Nokia Network Routing Specialist / Service Router (or equivalent)
• ITIL certification or demonstrable experience in an ITIL-based environment
• Cisco certifications (CCNP/CCIE) are a bonus
• Willingness to participate in on-call rotation

Soft Skills

• Strong technical background and genuine passion for network operations
• Highly analytical mindset and a structured way of working
• Ability to work under time pressure during critical fault-resolution situations, collaborating effectively with other engineers and management
• Good communication skills, with the ability to provide clear, timely information both in the ITSM tool and to the Incident Manager and NOC team during major incidents
• Fluent in Danish and English, both written and spoken

Lokation: Copenhagen