Technical Support Engineer with expertise in incident management, problem management, and root cause analysis for our Customer Service team

Hitachi Rail Limited; Fredericia Kommune; Hybrid; DKK 486,000 - 673,000; Full time

Benefits offered by this job

Hybrid working 60/40 split

Job summary

Hitachi Rail Denmark in Fredericia is seeking a Technical Support Engineer to join the Customer Service team. You will handle incident and problem management, perform root-cause analysis, and monitor railway system performance while communicating with the client in Danish and documenting in English.

The role focuses on solving complex technical issues, improving system stability, and contributing to a long-term project with a 60/40 hybrid work arrangement and opportunities for growth within a

Qualifications

• Proven background in technical support and troubleshooting.
• Engineering background preferred.
• Excellent Danish and English communication.
• Calm under pressure with ability to priorities tasks.
• Railway industry experience is advantageous but not required.

Responsibilities

• Document root cause investigations, analyses log files, and drive identified issues towards resolution.
• Drive problem management and execute incident trend analysis including FRACAS.
• Resolve technical issues and monitor, maintain, and analyses network interface performance.
• Communicate effectively with our customer in Danish and manage internal documentation in English.
• Develop technical expertise in railway technology like IM and RBC.

Skills

Technical support

Troubleshooting

Engineering background

Danish & English

Railway experience

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

Join Hitachi Rail Denmark in Fredericia

We are looking for a Technical Support Engineer with expertise in incident management, problem management, and root cause analysis for our Customer Service team.

Do you have a technical mindset and thrive in a fast-paced environment?

Hitachi Rail Denmark A/S is seeking a skilled engineer or IT professional who is passionate about solving complex technical problems and delivering exceptional customer service.

As part of our Customer Service team, you will support Banedanmark, troubleshoot complex railway systems, and help ensure stable operations. The role sits within a long-term project, with Hitachi Rail expecting to service the system for the next 20 years.

Why Join Us?

Join a dynamic team, work with advanced railway systems, and build your expertise in ERTMS while contributing to a greener and more efficient Danish railway.

Engage in challenging technical problem-solving and process improvements.

Work closely with the customer, with a clear focus on system stability and compliance.

Enjoy a supportive environment that values structured processes and strong communication skills.

Be part of a project and a company with long-term stability, offering opportunities for personal and professional growth over decades.

What You’ll Do

• Document root cause investigations, analyses log files, and drive identified issues towards resolution.
• Drive problem management and execute incident trend analysis including FRACAS.
• Resolve technical issues and monitor, maintain, and analyses network interface performance.
• Communicate effectively with our customer in Danish and manage internal documentation in English.
• Develop technical expertise in railway technology like IM and RBC.

What You Bring

• Proven background in technical support and troubleshooting.
• You could have an engineering background.
• Exceptional communication skills in both Danish and English.
• Calmness under pressure and the ability to prioritize tasks in a fast-paced environment.
• Experience in the railway industry is advantageous but not required.

Working Conditions

• Competitive compensation reflects the high standards and demands of the role.
• The role offers hybrid working with a 60/40 split.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone.

We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.

It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.