Railway Systems Support Engineer - Hybrid (Incident & RCA)

Hitachi Rail Limited

Fredericia Kommune

Hybrid

DKK 486,000 - 673,000

Full time

14 days+

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Benefits offered by this job

Hybrid working 60/40 split

Job summary

Hitachi Rail Denmark in Fredericia is seeking a Technical Support Engineer to join the Customer Service team. You will handle incident and problem management, perform root-cause analysis, and monitor railway system performance while communicating with the client in Danish and documenting in English.

The role focuses on solving complex technical issues, improving system stability, and contributing to a long-term project with a 60/40 hybrid work arrangement and opportunities for growth within a

Qualifications

Proven background in technical support and troubleshooting.
Engineering background preferred.
Excellent Danish and English communication.
Calm under pressure with ability to priorities tasks.
Railway industry experience is advantageous but not required.

Responsibilities

Document root cause investigations, analyses log files, and drive identified issues towards resolution.
Drive problem management and execute incident trend analysis including FRACAS.
Resolve technical issues and monitor, maintain, and analyses network interface performance.
Communicate effectively with our customer in Danish and manage internal documentation in English.
Develop technical expertise in railway technology like IM and RBC.

Skills

Technical support

Troubleshooting

Engineering background

Danish & English

Railway experience

Job description

The role focuses on solving complex technical issues, improving system stability, and contributing to a long-term project with a 60/40 hybrid work arrangement and opportunities for growth within a

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