Service Advisor - Hillerød

XPENG Danmark; Hillerød; On-site; DKK 320,000 - 460,000; Full time

Benefits offered by this job

Future mobility focus

Short decision-making paths

Professional and personal development

Shape organization under construction

Join exciting brand

Informal working atmosphere

Job summary

XPENG Denmark is seeking a Service Advisor for our Hillerød dealership to shape customers' experience of the brand. You will be the link between customers and the workshop, ensuring the process is professional, informed and smoothly executed—from booking to handover.

You will join a strong team in Hillerød, collaborating with technicians and managers to deliver excellent service and uphold XPENG's standards.

Qualifications

• Experience as a service advisor or from a similar customer facing role in the automotive industry.

Responsibilities

• Receiving and enrolling customers for service and repair visits
• Planning and coordinating the daily activities of the workshop in cooperation with the workshop manager
• Ongoing dialogue and follow-up with customers
• Handling of customer cases and administrative tasks
• Invoicing and delivery of vehicles to customers
• Collaborate with technicians to ensure efficient workshop processes
• Ordering spare parts for daily repairs
• Handling of spare parts upon return
• Removal of spare parts for future reactions
• Contribute to high customer satisfaction and a strong customer experience
• Ensure compliance with XPENG's processes, quality requirements and safety standards

Skills

Customer service

Danish language

English language

IT skills

Driving license (B)

Job description

Do you want to help create Denmark's best customer experience for electric vehicles?

At XPENG, we do things a little differently.

We are not a traditional car brand. We are a technology company that develops intelligent electric vehicles, and we believe that the customer experience should be just as innovative as the cars themselves.

We are now looking for a Service Advisor for our XPENG car dealership in Hillerød, where you will play a key role in shaping customers' experience of the brand.

Who is XPENG?

XPENG is one of the world's most innovative manufacturers of intelligent electric vehicles. Our mission is to combine advanced technology, software and design to create the mobility of the future.

In Denmark, thousands of customers have already chosen XPENG, and we continue to grow. That is why we are continuously investing in our service organization and in creating customer experiences that match the technology our cars are renowned for.

Din rolle

As a Service Advisor, you are often the first point of contact for customers when their car needs to be taken to the workshop.

You act as the link between the customer and the workshop, ensuring that the entire process proceeds professionally, efficiently and with the customer at its core. You make sure that customers feel welcome, well-informed and properly assisted – from booking to vehicle handover.

You will become part of a strong team in Hillerød, where collaboration, quality and good spirits are a natural part of everyday life.

Your primary tasks

Receiving and enrolling customers for service and repair visits

Planning and coordinating the daily activities of the workshop in cooperation with the workshop manager

Ongoing dialogue and follow-up with customers

Handling of customer cases and administrative tasks

Invoicing and delivery of vehicles to customers

Collaborate with technicians to ensure efficient workshop processes

Ordering spare parts for daily repairs

Handling of spare parts upon return

Removal of spare parts for future reactions

Contribute to high customer satisfaction and a strong customer experience

Ensure compliance with XPENG's processes, quality requirements and safety standards

We imagine that you

Have experience as a service advisor or from a similar customer facing role in the automotive industry

Passionate about creating great customer experiences

Works in a structured manner and maintains a clear overview during a busy daily routine.

Be positive, solution-oriented and take ownership.

Thrives in an environment where things develop rapidly

Have strong IT skills and a quick ability to get to grips with new systems

Proficient in written and spoken Danish and English

Hold a category B driving license

Experience with electric vehicles is an advantage, but not a requirement. What matters most is your mindset, your commitment and your willingness to learn.

• A workplace focused on the mobility of the future
• A growing company with short decision‑making paths
• Competent colleagues and an informal working atmosphere
• Opportunities for professional and personal development
• Opportunity to make your mark on an organization still under construction
• A unique opportunity to become part of one of the most exciting brands in the automotive industry

For more information on how we process your personal data, please see: https://www.xpeng.com/policy

As part of our application process, certain positions at our company require a pre‑employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal‑opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.