Technical Customer Success Manager

Anthill Agency; København; On-site; DKK 600,000 - 800,000; Full time

Job summary

Anthill Agency is seeking a full-time Technical Customer Success Manager in Copenhagen, Denmark. This role will involve ownership of the technical track during client onboarding and ensuring effective platform adoption. You will be a crucial technical partner, guiding clients in utilizing our Digital Asset Management and Veeva systems.

The ideal candidate will have hands-on expertise in DAM, a working knowledge of Veeva, and a background in client-facing technical roles. Strong English communication skills are essential for this position.

Qualifications

• Solid, hands-on knowledge of Digital Asset Management (DAM) systems.
• Working knowledge of Veeva (CRM and/or PromoMats).
• Experience in a client-facing Technical CSM, TAM, or Technical Consulting role within B2B SaaS.

Responsibilities

• Own the technical track on customer onboardings alongside the CS Manager.
• Lead technical discovery sessions with client IT and platform teams.
• Run technical workshops to build platform confidence.

Skills

Knowledge of Digital Asset Management (DAM)

Experience with Veeva (CRM and/or PromoMats)

Client-facing experience

Technical discovery session facilitation

Strong English communication skills

Tools

Salesforce Marketing Cloud

Sitecore CMS

Job description

Full-time | Copenhagen, Denmark | Customer Success

We're looking for a technically sharp, client‑facing professional to join our Customer Success team in Copenhagen. You’ll be the dedicated technical partner to our CS Managers, owning every technical conversation with clients from onboarding through to long‑term adoption.

You’ll be present in client conversations, onboarding sessions, workshops, and operational support engagements — acting as the credible technical voice of Anthill in front of customers.

The Role

As Technical CSM, you’ll work closely with CS Managers to deliver client outcomes — owning the technical workstream while the CS Manager leads the relationship and commercial conversations.

A core part of this role’s strategic purpose is to address a business‑critical capability need. Our products require solid, working knowledge of Digital Asset Management (DAM) and Veeva — particularly in relation to how our platform is configured and operated. The Technical CSM will ensure this expertise is embedded directly in client‑facing delivery.

The role is designed as a specialist position today, with a clear growth path toward a broader Customer Success remit as our processes mature and scale.

Technical onboarding & implementation

• Own the technical track on customer onboardings alongside the CS Manager
• Lead technical discovery sessions with client IT and platform teams
• Drive platform configuration, integration setup, and environment readiness
• Ensure customers are fully enabled on DAM and Veeva‑related platform components
• Guide customers through defined technical adoption milestones
• Act as primary technical point of contact between CS and client technical stakeholders
• Run technical workshops and enablement sessions to build platform confidence
• Proactively identify and resolve technical adoption blockers
• Translate complex platform topics clearly for non‑technical audiences
• Advise clients on platform configuration best practices and integration patterns

Hands‑on operational support

• Deliver structured, scoped support engagements directly within client environments
• Help clients overcome technical obstacles and build internal capability
• Ensure all engagements are delivered within agreed CS workflows and scope
• Maintain accurate records of technical activity, risks, and next steps
• Feed structured customer insight back to Product and Implementation teams
• Identify expansion signals and support renewal discussions with the CS Manager
• Contribute to developing scalable technical CS playbooks

Qualifications

• Solid, hands‑on knowledge of Digital Asset Management (DAM) systems
• Working knowledge of Veeva (CRM and/or PromoMats)
• Ability to relate DAM and Veeva workflows to platform configuration with clients
• Experience in a client‑facing Technical CSM, TAM, or Technical Consulting role within B2B SaaS
• Confident running technical discovery sessions, workshops, and client reviews

Strong advantage

• Experience with Salesforce Marketing Cloud (SFMC)
• Familiarity with Sitecore CMS or similar web content management platforms
• Experience managing stakeholders at global and regional level

You as a person

• Equally comfortable in a client meeting and a technical configuration session
• Able to explain platform complexity in plain language without losing precision
• Thrive in a structured operating model — you don’t need to reinvent the wheel
• Looking to grow — this role is a specialist entry point with a genuine CS career path
• Strong English communication skills