Customer Success Manager

Matrix42; København; Hybrid; DKK 60,000 - 80,000; Full time

Benefits offered by this job

25 vacation days

6 development days

Pension plan

Flexible, self-managed working hours

Hybrid setup supporting remote work

Job summary

Matrix42 in Denmark is seeking a Customer Success Manager to drive customer satisfaction and retention. This role involves building strong relationships with key stakeholders and ensuring customers realize value from their investment.

The ideal candidate will have 3–5+ years of experience in Customer Success within a SaaS environment, strong communication skills, and be fluent in Danish and English. A hybrid working setup and generous vacation days are included in the benefits.

Qualifications

• 3–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role within SaaS.
• Proven ability to build relationships with customers at multiple organizational levels.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Build and maintain relationships with assigned customers.
• Drive customer adoption and engagement across solutions.
• Conduct regular business reviews and customer engagements.
• Monitor customer health, identify risks, and implement mitigation plans.
• Own customer renewal processes to ensure retention outcomes.

Skills

Customer Success

Communication

Stakeholder Management

SaaS Experience

Fluency in Danish and English

Job description

Your mission

As a Customer Success Manager, you will act as a trusted advisor throughout the customer journey, driving adoption, customer satisfaction, retention, and long-term success. You will build strong relationships with key stakeholders and proactively ensure customers realize measurable value from their investment in Matrix42.

What you will do

• Build and maintain strong relationships with assigned customers, acting as a trusted advisor throughout their customer journey.
• Drive customer adoption, engagement, and value realization across our solutions.
• Develop and execute Customer Success Plans aligned with customer goals and business objectives.
• Conduct regular business reviews and other value-focused customer engagements.
• Monitor customer health, identify risks proactively, and implement mitigation plans to maximize customer success and retention.
• Advocate for customers internally and collaborate closely with Sales, Support, Product Management, and Professional Services teams.
• Own and drive customer renewal processes, ensuring timely execution and successful retention outcomes.
• Identify expansion opportunities and partner with Sales to drive upsell, cross-sell, and account growth.
• Maintain accurate customer records, account plans, and success metrics within CRM and business systems.
• Contribute to the continuous improvement of Customer Success processes, tools, and best practices.

Your profile – Must have

• 3–5+ years of experience in Customer Success, Account Management, Consulting, or a similar customer‑facing role within SaaS.
• Proven ability to build trusted relationships with customers at multiple organizational levels, including executive stakeholders.
• Strong communication, presentation, and stakeholder management skills.
• Customer‑centric mindset with a passion for helping customers achieve business outcomes.
• Ability to proactively manage multiple customers and priorities simultaneously.
• Experience working cross‑functionally in a collaborative environment.
• Fluent in Danish and English.

Nice to have

• Experience of working with enterprise customers.
• Understanding of IT management, service management, or enterprise software solutions.
• Experience in customer success methodologies, customer health frameworks, and success planning.
• Familiarity with AI‑driven customer engagement, automation, analytics, or customer success tools.

Our benefits

• 25 vacation days.
• 6 development days.
• Pension plan.
• Flexible, self‑managed working hours.
• Hybrid setup that supports remote work.

Equal Opportunity Statement

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.