Team Leader - Copenhagen

Diesel; København; On-site; DKK 335,000 - 469,000; Full time

Job summary

Diesel is seeking a dynamic Store Lead to drive premium customer experiences in our Copenhagen store. You will manage daily operations, coach a high-performing sales team, and align actions with commercial goals to maximize turnover and client satisfaction.

The role emphasizes leadership, clienteling, and a relentless focus on fashion and service excellence to maintain Diesel’s premium brand standards in a fast-paced retail environment.

Qualifications

• Previous experience in fashion/luxury retail.
• Experience in training the team.
• Results-driven and customer focused.
• Strong communication skills.
• Strong attention to detail.

Responsibilities

• Lead the team on your floor to deliver a hand-crafted client experience.
• Achieve commercial targets through effective organization of the team and product management.
• Improve commercial performance through product knowledge, sales analytics, stock rotation, replenishment and visual merchandising.
• Lead a high performing client-facing and service-oriented team.
• Drive the digital experience in store and use digital resources to communicate when face-to-face is not possible.
• Build client relationships to drive traffic and client engagement.
• Support the Store Manager in driving store strategy to achieve best sales performance.

Skills

Strong communication

Integrity

Customer focus

Attention to detail

Team leadership

Job description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Key Responsibilities

• Lead the team on your floor/in your Dept, to transform each client experience into special moments by creating a hand-crafted experience to drive individual and team objectives
• Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.
• Contribute to improve the commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment.
• Lead a high performing client facing and service orientated team.
• Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
• Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience
• Execute the strategic business plan while driving incremental sales utilizing crossfunctional partners and marketing opportunities
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
• Demonstrate best in class sales and self leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships through CRM initiatives
• Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, passionate, forward-thinking mindset

You

• Undertake work with a high degree of integrity, leading by example in every situation
• Take action and ownership, ensuring a magical client experience for our clients while aiming to be a leader with a passion for helping others grow
• Are a powerful communicator, handling your colleagues and clients with personal care and empathy
• Are responsible, courageous with ideas, resilient and authentic in your approach
• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Are a master at storytelling and at the art of asking engaging questions
• Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

Key Requirements

• Previous experience in fashion/luxury retail
• Experience in training the team, empower them and motivate them
• Results-driven and customer focused
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Strong attention to detail

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