Client Advisor 15h-20h - Copenhagen

OTB Group; København; Presencial; DKK 250.000 - 350.000; Jornada completa

Descripción de la vacante

Diesel is seeking a passionate Client Advisor in Copenhagen to deliver an exceptional in-store experience. You will welcome clients, understand their desires, and craft a story-driven shopping journey that builds loyalty.

You will actively engage in cross-selling, maintain high visual standards, and collaborate with team members to reach sales targets while representing the brand’s luxury ethos.

Formación

• Experience in delivering exceptional customer service in a retail environment.
• Strong communication and storytelling skills to engage clients.
• Solid understanding of luxury fashion retail and product sensitivity.
• Ability to build long-term client relationships and loyalty.
• Willingness to evolve in the organization and relocate is a plus.

Responsabilidades

• Act and think first of the client and their experience, with in-depth knowledge of client needs.
• Welcome and assist each client with an excellent in-store experience.
• Be a master at storytelling and asking engaging questions.
• Create a long-term authentic bond with clients and make the experience about them.
• Deal with customer complaints by liaising with the line manager when necessary.
• Demonstrate leadership on the selling floor to drive sales results.
• Engage in cross selling across departments and hit KPIs.
• Showcase brand and product knowledge.
• Manage payments including returns, refunds, and tax-free transactions accurately.
• Maintain high shop floor standards and visual displays.
• Follow stock procedures and security guidelines to prevent theft.
• Think innovatively to improve and generate new ideas and stay current with trends.

Conocimientos

Customer service

Retail sales

Luxury retail

Communication

Storytelling

CRM familiarity

Herramientas

POS / payment operations

Descripción del empleo

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Welcome and assist each client providing an excellent in-store experience at all times
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with
• Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

You

• Caring, authentic, passionate trusted client advisor: an intuitive sales associate with
• a passion for style
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision
• Courageous with ideas and innovative in your approach, always ready to grow and learn

Key Requirements

• Previous experience in sales roles; Experience in structured Fashion Luxury/Retail
• Companies is a plus;
• Passionate in Retail , Client service and commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills ;
• Willingness evolve in the organization, willingness to relocate is a plus;
• Digitally aware and open to new ways of working