Support Consultant for IT-Driven Service Workflows

Aptean; Sønder Borup; On-site; DKK 430,000 - 550,000; Full time

Job summary

JMA seeks a dedicated Support Consultant to advise customers on our DSM solution and Aptean Equipment DMS, working with dealers and service companies in agriculture and construction machinery. You will handle cases from Denmark and Sweden via phone and email, exploring workflows and providing practical digital solutions.

You don’t need a traditional IT background; the key is business understanding and the ability to translate it into effective IT-enabled processes.

Qualifications

• Experience from the service industry.
• Ability to translate business workflows into digital solutions.
• Structured approach to resolving cases and closing them.

Responsibilities

• Receive, analyze and resolve support cases from customers.
• Advise customers on best use of solutions.
• Familiarize with customers' processes and procedures.
• Help customers leverage IT and digitization to improve workflows.

Skills

Service industry

IT tools

Workflow optimization

Troubleshooting

Customer support

Tools

CRM systems

Ticketing system

Job description

JMA seeks a dedicated Support Consultant to advise customers on our DSM solution and Aptean Equipment DMS, working with dealers and service companies in agriculture and construction machinery. You will handle cases from Denmark and Sweden via phone and email, exploring workflows and providing practical digital solutions.

You don’t need a traditional IT background; the key is business understanding and the ability to translate it into effective IT-enabled processes.