Support Associate

Wolt; København; Hybrid; DKK 165,000 - 248,000; Part time

Benefits offered by this job

Wolt credits cashback benefit

Visma Advantage Benefits Program

Employee assistance program

Wolt-wide training programs

Fruits and drinks at the office

Job summary

Wolt in Copenhagen is seeking Support Associates to join our friendly, fast-paced support team. You will assist customers, couriers and venues via chat, email and phone from our office in Copenhagen. The role requires Danish fluency and professional English, with flexible shifts including weekday evenings and weekends.

This office-based position offers opportunities to grow the support function and collaborate with cross-functional teams across Wolt’s global operations.

Qualifications

• Excellent communication with a personal touch; customer-obsessed and team-oriented.
• Fast learner, able to multitask in a fast-paced environment.
• Willing to work flexible shifts on weekday evenings and weekends.
• Based in Copenhagen; office-based, no remote work.
• Fluent Danish and professional English proficiency.

Responsibilities

• Support customers, courier partners and venues via live chat, email and phone.
• Ensure delivery operations run smoothly.
• Develop the support function with other teams.

Skills

Communication skills

Customer-focused

Team-oriented

Multitasking

Fast learner

Fluent Danish

English proficiency

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

We're looking for Support Associates to join our support team in Copenhagen!
We are very flexible about the hours, but we hope to find candidates who are interested in working at least 15 hours per week.

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat, email and phone
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in flexible shifts across weekday evenings and weekends - our support is open seven days a week
• You can work from our office at Ny Carlsberg Vej 79, 2nd floor, 1799 Copenhagen we don't provide possibilities to work remotely
• You are fluent in Danish and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit
• Visma Advantage Benefits Program
• Employee assistance program
• Wolt-wide training programs
• Fruits and drinks at the office

Please note that using ChatGPT or another AI tool in your application questions is not permitted. We want to see your own personal touch and tone of voice in your responses

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.