Support Associate

Wolt - English; København; On-site; DKK 179,000 - 220,000; Part time

Benefits offered by this job

Wolt credits cashback benefit

Visma Advantage Benefits Program

Employee assistance program

Fruits and drinks at the office

Job summary

Wolt in Copenhagen is seeking Support Associates to join our support team. You’ll help customers, courier partners and venues via live chat, email and phone, and ensure delivery operations run smoothly.

You’ll work flexible shifts, including weekday evenings and weekends, in our Ny Carlsberg Vej office. Danish fluency and professional English are required, and remote work is not available.

Qualifications

• Fluent in Danish and professional working proficiency in English.
• Experience in customer-facing roles is a plus.

Responsibilities

• Support customers, courier partners and venues via live chat, email and phone.
• Ensure delivery operations run smoothly.
• Develop the support function with the team and other departments at Wolt.

Skills

Customer focus

Communication skills

Multitasking

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

We're looking for Support Associates to join our support team in Copenhagen! We are very flexible about the hours, but we hope to find candidates who are interested in working at least 15 hours per week.

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat, email and phone
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in flexible shifts across weekday evenings and weekends - our support is open seven days a week
• You can work from our office at Ny Carlsberg Vej 79, 2nd floor, 1799 Copenhagen we don't provide possibilities to work remotely
• You are fluent in Danish and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit
• Visma Advantage Benefits Program
• Employee assistance program
• Fruits and drinks at the office

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.