Student Assistant, Customer Lifecycle & Membership

FashionUnited; Denmark; On-site; DKK 207,000 - 289,000; Part time

Job summary

Pandora in Copenhagen, Denmark, seeks a motivated Student Assistant to support the Customer Lifecycle & Membership team across global CRM, loyalty, and customer engagement initiatives. This role offers hands-on experience in both strategic projects and operational execution while collaborating with colleagues across Lifecycle Strategy, Membership & Loyalty, CRM Operations, and customer communications.

As our Student Assistant, you will gain exposure to data-driven tasks and cross-functional

Qualifications

• Currently pursuing a Bachelor’s or Master’s degree in Marketing or related field (minimum 1.5 years remaining).
• Fluent in English, both written and spoken.
• Proficient in Microsoft Office (PowerPoint, Excel, Outlook).
• Interested in CRM, customer loyalty, and consumer engagement strategies.
• Structured, proactive, and able to work independently.
• Collaborative team player with strong communication skills.

Responsibilities

• Support Implementation & Operations with operational tasks and platform-related activities (Bloomreach focus).
• Pull data extracts, update Bloomreach content, fetch email previews, support campaign QA, and maintain docs.
• Support Lifecycle Strategy with presentations, meeting materials, and analyses.
• Create presentations, summary slides, visuals, and meeting notes; follow up on actions.
• Assist Membership & Loyalty initiatives across global markets; prepare campaigns, coordinate stakeholders, track actions.
• Help maintain team documentation and processes for efficient collaboration.

Skills

English fluency

PowerPoint

Excel

Outlook

CRM

Team collaboration

Education

Bachelor's or Master in Marketing

Tools

Bloomreach

Jira

Confluence

SharePoint

SameSystem

Microsoft Office

Job description

Student Assistant, Customer Lifecycle & Membership

Student Assistant, Customer Lifecycle & Membership

Are you interested in gaining hands-on experience within global CRM, lifecycle marketing, loyalty, and customer engagement at the world's largest jewellery brand? Are you curious about how customer relationships are built, strengthened, and nurtured across markets, channels, and loyalty programmes?

If so, you might be the Student Assistant we're looking for in Pandora's Customer Lifecycle & Membership team.

As part of Pandora's Global Marketing organisation, you will join a collaborative and international team responsible for driving customer engagement, loyalty, and retention across the entire customer lifecycle.

As our Student Assistant, you will gain exposure to both strategic projects and operational execution while working closely with colleagues across Lifecycle Strategy, Membership & Loyalty, CRM Operations, and customer-facing communications. This is a unique opportunity to gain valuable insight into how a global CRM, Lifecycle, and Loyalty organisation operates while contributing to initiatives that impact customers across more than 100 markets worldwide.

Some of the key responsibilities our new Student Assistant will support with:

• Supporting the Implementation & Operations team with operational tasks and platform-related activities, including Bloomreach-related support
• Pulling data extracts, updating content in Bloomreach, fetching email previews for presentations, supporting campaign QA, maintaining documentation, coordinating creative requests, and following up on operational requests
• Supporting the Lifecycle Strategy team with presentations, documentation, meeting materials, workshop preparation, insight gathering, business cases, and analyses
• Creating presentations, summary slides, visuals, meeting notes, and follow-ups on action items
• Supporting ongoing Membership & Loyalty initiatives across global markets, including campaign preparation, QR code creation, stakeholder coordination, presentation materials, and action tracking
• Helping maintain and improve team documentation and processes to support efficient collaboration and knowledge sharing
• Supporting ad hoc administrative and coordination tasks across the broader Customer Lifecycle & Membership team

You will work with tools and systems such as Bloomreach, Jira, Confluence, SharePoint, SameSystem, and Microsoft Office.

What we are looking for

We are seeking a proactive and detail-oriented Student Assistant to support our Customer Lifecycle & Membership team. You enjoy collaborating with others, are eager to learn, and thrive in a dynamic international environment.

Ideally, you are, but we also like to be surprised:

• Currently pursuing a Bachelor\'s or Master\'s degree in Marketing or a related field (minimum 1.5 years remaining of your studies)
• Structured, proactive, and capable of working independently
• Comfortable balancing multiple tasks and priorities
• Fluent in English, both written and spoken
• Proficient in Microsoft Office, especially PowerPoint, Excel, and Outlook
• Interested in CRM, customer loyalty, and consumer engagement strategies
• A collaborative team player with strong communication skills

What Pandora offers

At Pandora, we believe in investing in future talent. As a Student Assistant, you'll gain:

• Valuable experience at the world's largest jewellery brand
• Exposure to CRM, lifecycle marketing, loyalty, and customer engagement on a global scale
• Exposure to a fast-paced, international marketing environment
• Opportunities to build both professional and personal skills
• Close collaboration and mentorship from experienced managers and colleagues
• Flexibility to support your academic schedule, especially around exam periods

Additional information

This role is based at Pandora's Global Headquarters in Copenhagen, Denmark.

The position is approximately 15-20 hours per week on average, with flexibility around exam periods.

We hope you got all your questions answered and feel confident applying for this position.

If you see yourself in the position and would like to become a part of Pandora's future, please submit your CV and cover letter in English. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com .

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable, and inspirational, delivering a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery.

Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold.

Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

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Jobtitel:

Student Assistant, Customer Lifecycle & Membership