Strategic Key Account Lead – Global Logistics

DHL Global Forwarding; Københavns Kommune; On-site; DKK 800,000 - 1,000,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Vacation days

Saving account perk

Job summary

DHL Global Forwarding Denmark is seeking an experienced Country Key Account Manager to take commercial ownership of a portfolio of strategic customers. You will develop account plans, understand client needs, and translate insights into sustainable growth.

You will work across Sales, Product, Pricing and Operations to ensure promises are delivered, while building long-term relationships with decision-makers. This is a role for someone who combines customer focus with a strong commercial drive.

Qualifications

• Minimum 4 years in freight forwarding, logistics or equivalent commercial role.
• Experience in key account management, sales or business development.
• Strong understanding of freight forwarding and international supply chains.
• Experience with commercial negotiations, proposals and tenders.
• Comfort with profitability, pipeline management and CRM.
• Bachelor's degree or equivalent experience.
• Fluent in English and professional Danish communication.

Responsibilities

• Take commercial ownership of an assigned portfolio of key accounts and develop account plans.
• Drive profitable growth through retention and development of existing business.
• Build relationships with decision-makers and stakeholders in customers' organizations.
• Understand customers' supply chains and translate into DHL solutions.
• Lead proposals, tenders, RFIs/RFPs/RFQs and negotiations.
• Maintain sales pipeline, forecasts and customer activities in CRM.
• Coordinate internal stakeholders across DHL functions.
• Conduct regular business reviews with customers.

Skills

Customer orientation

Commercial drive

Financial understanding

Account planning

Sales experience

Stakeholder management

Negotiation skills

CRM experience

English fluency

Danish language

Education

Bachelor's degree

Tools

CRM system

Job description

DHL Global Forwarding Denmark is seeking an experienced Country Key Account Manager to take commercial ownership of a portfolio of strategic customers. You will develop account plans, understand client needs, and translate insights into sustainable growth.

You will work across Sales, Product, Pricing and Operations to ensure promises are delivered, while building long-term relationships with decision-makers. This is a role for someone who combines customer focus with a strong commercial drive.