Specialist, Creative Operations

Pandora; København; On-site; DKK 600,000 - 900,000; Full time

Job summary

Pandora is seeking an experienced Creative Operations professional to join the in-house Creative Studio in Copenhagen. You’ll own intake, traffic management, and resource planning, ensuring on-time delivery of global campaigns and initiatives while balancing priorities and capacity.

Partner with creatives, marketers, project managers, and regional teams to optimize workflows, drive governance, and lead operational initiatives that unlock scalable creative output across channels.

Qualifications

• 3-5 years of experience in Creative Operations, Resource Management, Traffic Management, Project Management, or a similar operational role.
• Experience managing complex workflows, competing priorities, and multiple stakeholders.
• Strong planning, coordination, and resource management skills.
• Confidence making judgment calls independently and taking ownership of outcomes.
• Ability to influence decisions and drive alignment across teams.
• Excellent communication and stakeholder management capabilities.
• Experience with project/workflow platforms such as Asana, Aprimo, Workfront, Monday.com or similar.

Responsibilities

• Intake & Traffic Management: Own and continuously improve how work enters and moves through Creative Studio, manage intake, prioritize discussions, maintain workflow visibility, and resolve risks and bottlenecks.
• Resource Planning & Allocation: Lead day-to-day resource planning across the Studio, balance demand with capacity, and make resourcing recommendations to support delivery.
• Operational Governance & Continuous Improvement: Drive reporting, performance tracking, process management, and continuous improvement initiatives to boost efficiency and scalability.
• Project Delivery & Operational Leadership: Lead smaller projects and initiatives from brief through delivery, coordinating timelines and dependencies with stakeholders.
• Freelancer & External Partner Operations: Oversee onboarding, contracts, POs, budget tracking, and compliance for freelancers and external partners.

Skills

Operations management

Resource management

Traffic management

Project management

Stakeholder management

Tools

Asana

Aprimo

Workfront

Monday.com

Job description

Drive the engine behind Pandora's global creative work! Great creative work doesn't happen by accident. Behind every successful campaign is someone who creates clarity, balances priorities, optimizes workflows, and helps teams perform at their best. If you're passionate about bringing structure to complexity, driving operational excellence, and taking real ownership of decisions, not just tasks, we'd love to hear from you. Join Pandora's Creative Studio, our in-house creative agency, and play a pivotal role in enabling the delivery of global campaigns and creative initiatives across channels, markets, and customer touchpoints. Reporting to the Director, Creative Operations, you'll sit at the center of Studio operations, partnering with creatives, marketers, project managers, regional stakeholders, and external partners to ensure the right work reaches the right people at the right time.

You’ll Own And Drive Five Key Areas Of Responsibility

• Intake & Traffic Management
• Resource Planning & Allocation
• Operational Governance & Continuous Improvement
• Project Delivery & Operational Leadership
• Freelancer & External Partner Operations

What You’ll Do

Intake & Traffic Management
Own and continuously improve how work enters and moves through Creative Studio. You'll manage intake, facilitate prioritization discussions, maintain workflow visibility, and proactively identify and resolve risks, bottlenecks, and competing priorities.

Resource Planning & Allocation
Lead day-to-day resource planning across the Studio, balancing business demand with team capacity. You'll partner closely with Creative Leads, Project Managers, and stakeholders to make and own resourcing recommendations and prioritization decisions that support successful delivery.

Operational Governance & Continuous Improvement
Drive operational excellence through reporting, performance tracking, process management, and continuous improvement initiatives. You'll create visibility into Studio performance while identifying opportunities to improve efficiency, scalability, and ways of working.

Project Delivery & Operational Leadership
Lead smaller projects and operational initiatives from brief through delivery while supporting larger campaigns across the Studio. You'll coordinate timelines, manage dependencies, facilitate stakeholder alignment, and help ensure projects are delivered successfully.

Freelancer & External Partner Operations
Oversee the operational management of freelancers and external partners, including onboarding, contracts, purchase orders, budget tracking, and compliance processes, helping ensure smooth and effective external collaborations.

What We’re Looking For

We're looking for someone who combines strong operational capabilities with sound judgment, a proactive mindset, and a passion for enabling teams to do their best work.

You’ll Likely Bring

• 3-5 years of experience in Creative Operations, Resource Management, Traffic Management, Project Management, or a similar operational role
• Experience managing complex workflows, competing priorities, and multiple stakeholders
• Strong planning, coordination, and resource management skills
• Confidence making judgment calls independently and taking ownership of outcomes
• The ability to influence decisions, challenge priorities when needed, and drive alignment across teams
• Excellent communication and stakeholder management capabilities
• A continuous improvement mindset and passion for operational excellence
• Experience working with project and workflow management platforms such as Asana, Aprimo, Workfront, Monday.com, or similar tools

Why Join Pandora's Creative Studio?

This is more than an operations role.

It's an opportunity to become a key operational partner within a global in-house creative agency, influencing how work gets done, helping shape future ways of working, and enabling exceptional creative output at scale.

You'll work with talented colleagues across creative, marketing, digital, and regional teams while gaining exposure to strategic resource management, operational leadership, process transformation, and project delivery.

Additional Information

• Global Career Band 5B

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.