Global Creative Operations Lead

Pandora; København; On-site; DKK 600,000 - 900,000; Full time

Job summary

Pandora is seeking an experienced Creative Operations professional to join the in-house Creative Studio in Copenhagen. You’ll own intake, traffic management, and resource planning, ensuring on-time delivery of global campaigns and initiatives while balancing priorities and capacity.

Partner with creatives, marketers, project managers, and regional teams to optimize workflows, drive governance, and lead operational initiatives that unlock scalable creative output across channels.

Qualifications

• 3-5 years of experience in Creative Operations, Resource Management, Traffic Management, Project Management, or a similar operational role.
• Experience managing complex workflows, competing priorities, and multiple stakeholders.
• Strong planning, coordination, and resource management skills.
• Confidence making judgment calls independently and taking ownership of outcomes.
• Ability to influence decisions and drive alignment across teams.
• Excellent communication and stakeholder management capabilities.
• Experience with project/workflow platforms such as Asana, Aprimo, Workfront, Monday.com or similar.

Responsibilities

• Intake & Traffic Management: Own and continuously improve how work enters and moves through Creative Studio, manage intake, prioritize discussions, maintain workflow visibility, and resolve risks and bottlenecks.
• Resource Planning & Allocation: Lead day-to-day resource planning across the Studio, balance demand with capacity, and make resourcing recommendations to support delivery.
• Operational Governance & Continuous Improvement: Drive reporting, performance tracking, process management, and continuous improvement initiatives to boost efficiency and scalability.
• Project Delivery & Operational Leadership: Lead smaller projects and initiatives from brief through delivery, coordinating timelines and dependencies with stakeholders.
• Freelancer & External Partner Operations: Oversee onboarding, contracts, POs, budget tracking, and compliance for freelancers and external partners.

Skills

Operations management

Resource management

Traffic management

Project management

Stakeholder management

Tools

Asana

Aprimo

Workfront

Monday.com

Job description

Pandora is seeking an experienced Creative Operations professional to join the in-house Creative Studio in Copenhagen. You’ll own intake, traffic management, and resource planning, ensuring on-time delivery of global campaigns and initiatives while balancing priorities and capacity.

Partner with creatives, marketers, project managers, and regional teams to optimize workflows, drive governance, and lead operational initiatives that unlock scalable creative output across channels.