Service Owner, Collaboration & Productivity

GlobalConnect; Københavns Kommune; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

GlobalConnect is seeking a Service Owner for Collaboration & Productivity to own the lifecycle of the Microsoft 365-based portfolio, ensuring secure, reliable, and well-managed services. You’ll partner across Security, Identity, and external suppliers in a Digital Workplace team of 17.

You’ll drive governance, adoption, and continuous improvement, translating business needs into scalable IT solutions while maintaining strong stakeholder relationships and focusing on daily operations and

Qualifications

• Several years of experience as a Service Owner, Application Owner, Product Owner or similar role.
• Extensive experience with Microsoft 365 collaboration technologies including Teams, SharePoint, OneDrive, Exchange Online and Entra.
• Experience with IT service management and governance including incident, problem, change management and continuous improvement.

Responsibilities

• Own the service lifecycle across the collaboration and productivity portfolio with governance, documentation, compliance and readiness.
• Define and monitor service-level objectives, availability and user experience; address incidents and recurring problems and implement improvements.
• Manage licensing, renewals, budget follow-up, cost control and supplier performance.
• Govern access, information sharing, external collaboration, retention and service lifecycles with stakeholders.
• Lead cross-functional change and adoption initiatives, exploring automation, AI, standardization and better ways of working.
• Act as a trusted advisor, connecting employee needs with operational, technical, security and strategic priorities.

Skills

Service ownership

Cross-functional leadership

IT service management

Business-driven solutions

Tools

Microsoft Teams

SharePoint

OneDrive

Exchange Online

Microsoft Entra

Job description

Would you like to shape the services that help colleagues communicate, collaborate and work productively every day?

As Service Owner, Collaboration & Productivity, you’ll take end-to-end ownership of these services at GlobalConnect, with Microsoft 365 at the center of your portfolio.

You’ll combine service reliability and governance with the opportunity to shape how our collaboration and productivity services develop over time.

To Thrive In This Role, You’ll Likely Bring

• Several years of experience as a Service Owner, Application Owner, Product Owner or in a similar role, with responsibility for business-critical services or platforms.
• Extensive experience with Microsoft 365 collaboration technologies, including Microsoft Teams, SharePoint, OneDrive, Exchange Online and Microsoft Entra-related dependencies.
• Experience with IT service management and governance, including service transition, incident and problem management, change management and continuous improvement.
• Experience leading cross-functional initiatives and translating business needs into practical, scalable IT solutions.

About The Role And The Team

You’ll own the lifecycle of GlobalConnect’s Collaboration & Productivity portfolio, including Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, Copilot and other strategic collaboration platforms. Your focus will be to keep these business-critical services secure, reliable and well managed, while continuously improving them and helping set the long-term direction for the area.

You’ll be part of the Digital Workplace organization, in a team of 17 colleagues with experience in IT support, system ownership and specialist roles. Working across business and IT, you’ll also partner with Security, Identity Governance & Administration, system owners and external suppliers. Your work will help ensure employees have effective tools for communication, meetings, document collaboration, knowledge sharing and everyday productivity.

What You’ll Be Working On

• Own the service lifecycle across the collaboration and productivity portfolio, ensuring clear governance, documentation, compliance and operational readiness.
• Define and monitor service-level objectives, availability and user experience; follow up on incidents and recurring problems and make improvements.
• Manage licensing, renewals, budget follow-up, cost control and supplier performance.
• Work with business and technical stakeholders to govern access, information sharing, external collaboration, retention and service lifecycles.
• Manage cross-functional change and adoption initiatives, identifying practical opportunities for automation, AI, standardization and better ways of working.
• Act as a subject matter expert and trusted advisor, connecting employee needs with operational, technical, security and strategic priorities.

Who We Are Looking For

You bring structure and a pragmatic approach to service management, and you’re comfortable moving between strategic development and day-to-day operational priorities. You build effective working relationships across business and technical teams, and can assess dependencies, risks and competing needs to move work forward. You’re curious about how collaboration services can evolve, including through responsible use of automation and AI.

Does this sound like you?

Practical information

• The role is based in Denmark.
• GlobalConnect’s standard setup is at least 3 days per week in the office.
• GlobalConnect does not offer relocation packages or work visa sponsorship for this role.

In this role, you’ll have the scope to shape a broad, business-critical portfolio and help make everyday collaboration more secure, reliable and effective for employees.

About Us

GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.